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master's thesis
Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta
Zagreb: University of Zagreb, School of Medicine, 2019. urn:nbn:hr:105:917745
Vuković, Jasmina
University of Zagreb
School of Medicine

Institutional repository: Dr Med - University of Zagreb School of Medicine Digital Repository

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Vuković, J. (2019). Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta (Master's thesis). Zagreb: University of Zagreb, School of Medicine. Retrieved from https://urn.nsk.hr/urn:nbn:hr:105:917745

Vuković, Jasmina. "Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta." Master's thesis, University of Zagreb, School of Medicine, 2019. https://urn.nsk.hr/urn:nbn:hr:105:917745

Vuković, Jasmina. "Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta." Master's thesis, University of Zagreb, School of Medicine, 2019. https://urn.nsk.hr/urn:nbn:hr:105:917745

Vuković, J. (2019). 'Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta', Master's thesis, University of Zagreb, School of Medicine, accessed 24 December 2024, https://urn.nsk.hr/urn:nbn:hr:105:917745

Vuković J. Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta [Master's thesis]. Zagreb: University of Zagreb, School of Medicine; 2019 [cited 2024 December 24] Available at: https://urn.nsk.hr/urn:nbn:hr:105:917745

J. Vuković, "Kvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta", Master's thesis, University of Zagreb, School of Medicine, Zagreb, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:105:917745

Metadata
TitleKvaliteta zdravstvene usluge u dnevnoj bolnici za kemoterapiju iz perspektive pacijenta
Title (english)Ouality of health care service in the chemoterapy day unit from the patient's perspective
AuthorJasmina Vuković
MentorGoran Vujić (mentor)
Committee memberDinka Pavičić Baldani (predsjednik povjerenstva)
Committee memberVesna Elveđi Gašparović (član povjerenstva)
Committee memberGoran Vujić (član povjerenstva)
GranterUniversity of Zagreb
School of Medicine
Zagreb
Defense date and country2019-09-20, Croatia
Scientific / art field,
discipline and subdiscipline		BIOMEDICINE AND HEALTHCARE
Clinical Medical Sciences
Oncology
Abstract
Cilj istraživanja: Istražiti razinu zadovoljstva korisnika kvalitetom zdravstvene usluge u dnevnoj bolnici za kemoterapiju. Nacrt studije: Presječna studija. Ispitanici i metode: U anonimnom istraživanju je sudjelovalo 100 pacijenata koji su u tom trenutku bili u procesu liječenja u dnevnoj bolnici za kemoterapiju. Istraživanje je provedeno u razdoblju 1.10.2018 - 1.1.2019. Sudionici su ispunjavali anketni listić na dan primanja kemoterapije u dnevnoj bolnici. U svrhu istraživanja korišten je upitnik Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), američke Agencije za kvalitetu i istraživanja u zdravstvu i Erica A. Colemana. Rezultati: Pacijentice su kvalitetu zdravstvene usluge ocijenile izvrsnom ocjenom. Nešto nižu razinu zadovoljstva iskazuju ispitanice u dobnoj skupini od 18-39 godina u odnosu na bolničko okruženje i čistoću higijenskih čvorova. Zaključak: Pacijentice su izuzetno zadovoljne kvalitetom pružene zdravstvene usluge u dnevnoj bolnici za kemoterapiju. Također izražavaju zadovoljstvo u svim segmentima upitnika. Ne postoje statistički značajne razlike u odnosu na dijagnozu, dob, radni status, stručnu naobrazbu i broj dolazaka u dnevnu bolnicu.
Abstract (english)
The aim of the research: To measure the patients satisfaction with quality of healthcare services in chemotherapy day unit. Study design: A cross – sectional study. Methods and participants: In an anonymous study participated 100 patients (N=100) who were in the treatment process in the chemotherapy day unit. The study was conducted during the period of 1.10.2018-1.1.2019. Participants filled out the questionnaire on the day of receiving chemotherapy in the chemotherapy day unit.. Questionnaire used for research purposes was the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), the American Quality and research agency, and Erica A. Coleman. Results: Patients assessed the quality of health services with excellent grades. A slightly lower level of satisfaction is experienced in relation to the hospital environment and cleanliness of hygene nodes. Conclusion: Patients are extremely satisfied with the quality of the healthcare services provided in the chemotherapy day unit. They also express satisfaction in all segments of the questionnaire. There are no statistically significant differences in relation to diangnosis, age, employment status, level of education and number of arrivals in the chemotherapy day unit.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:105:917745
Study programmeTitle: Studies in Nursing
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra sestrinstva (magistar/magistra sestrinstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2023-03-10 08:42:34