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doctoral thesis
MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI
Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine, 2019. urn:nbn:hr:152:495209
Musa Juroš, Ksenija
Josip Juraj Strossmayer University of Osijek
Faculty of Medicine Osijek

Institutional repository: Repository of the Faculty of Medicine Osijek

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Musa Juroš, K. (2019). MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI (Doctoral thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:152:495209

Musa Juroš, Ksenija. "MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI." Doctoral thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, 2019. https://urn.nsk.hr/urn:nbn:hr:152:495209

Musa Juroš, Ksenija. "MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI." Doctoral thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, 2019. https://urn.nsk.hr/urn:nbn:hr:152:495209

Musa Juroš, K. (2019). 'MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI', Doctoral thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, accessed 24 December 2024, https://urn.nsk.hr/urn:nbn:hr:152:495209

Musa Juroš K. MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI [Doctoral thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek; 2019 [cited 2024 December 24] Available at: https://urn.nsk.hr/urn:nbn:hr:152:495209

K. Musa Juroš, "MJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI", Doctoral thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Medicine Osijek, Osijek, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:152:495209

Metadata
TitleMJERENJE KVALITETE I MODELIRANJE MEDICINSKE USLUGE NA KIRURŠKOJ KLINICI
Title (english)Healthcare Quality Measurement and Analysis of Healthcare Service Models at a Surgical Department
AuthorKsenija Musa Juroš
MentorVesna Ilakovac (mentor)
Committee memberJosip Mijoč (predsjednik povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Medicine Osijek
Osijek
Defense date and country2019-02-18, Croatia
Scientific / art field,
discipline and subdiscipline		BIOMEDICINE AND HEALTHCARE
Clinical Medical Sciences
Universal decimal classification
(UDC)		61 - Medical sciences
Abstract
Cilj istraživanja: Istraživanje odgovara na pitanje postoji li razlika u percepciji pružene i dobivene medicinske usluge na kirurškoj klinici te koji motivacijski elementi utječu na medicinsko osoblje da ostvare poboljšanje u pružanju medicinske usluge. Nacrt studije: Provedeno istraživanje je presječna studija. Ispitanici i metode: Ispitanici su primatelji i davatelji medicinske usluge te studenti medicine. Primatelji usluge obuhvaćaju dvije skupine primatelja: ambulantne pacijente (PA, n = 91) i odjelne pacijente (PO, n = 82) dok su davatelji usluge medicinsko osoblje: liječnici (L, n = 30) i medicinske sestre/tehničari (MS, n = 100). Posebnu skupinu ispitanika čine studenti medicine (S, n = 79) završnih godina. Svi ispitanici su upitnike popunili anonimno, a kvaliteta usluge na kirurškoj klinici mjerena je uporabom adaptiranog mjernog instrumenta MEDIQUAL kao i na temelju sociodemografskih odlika medicinskog osoblja i njihovog motivacijskog potencijala. Dodatno je istražen i tržišni potencijal medicinskih usluga. Rezultati: Podatci prikupljenih adaptiranim mjernim instrumentom MEDIQUAL pokazali su da postoji statistički značajna razlika (p < 0,001) u svim dimenzijama pružene odnosno primljene medicinske usluge iz perspektive primatelja (pacijenti ambulantni (PA) i pacijenti odjelni (PO)) i pružatelja medicinske usluge (liječnici (L) i medicinske sestre/tehničari (MS)). Pouzdanost čestica MEDIQUAL-a dokazana je visokim koeficijentima pouzdanosti Cronbach alfa (> 0,7). Motivacijski potencijal djelomice je zaslužan za poboljšanje kvalitete medicinske usluge na kirurškoj klinici. Zaključak: Postoji razlika u percepciji kvalitete medicinske usluge sa stajališta primatelja i pružatelja medicinske usluge. MEDIQUAL adaptiranim mjernim instrumentom moguće je pouzdano ispitati percepciju kvalitete medicinske usluge i sa stajališta primatelja i sa stajališta pružatelja medicinske usluge.
Abstract (english)
Objectives: The aim of this study was to determine factors responsible for a difference in the perception of expected and provided healthcare service at a Surgical Department form patients and medical staff point of view, as well as motivation of medical staff for self-improvement. Participants and Methods: By using the Likert five-point scale, patients (Ambulatory (PA, n = 91) and Hospitalized (PO, n = 82)) and medical staff (Doctors (L, n = 30), nurses (MS, n = 100) and final-year medical students at the Faculty of Medicine (S, n = 79)) filled out anonymous questionnaires about sociodemographic features, their satisfaction with the quality of healthcare service with the use of MEDIQUAL measuring instrument for quality of healthcare service and motivation (medical staff only). Additionally market potential of a Surgical Department was tested. All data collected were subjected to statistical analysis. Results: The results indicated that there was a statistically relevant difference in all factors important for patient satisfaction with the quality of received healthcare services and satisfaction of medical staff with the quality of provided healthcare service (p < 0.001). Motivation is a factor only partially responsible for improvement of healthcare services at a Surgical Department. Conclusion: There is a difference in perception of quality of healthcare service provided on Surgical Department from patient and from medical staff point of view. MEDIQUAL measuring instrument showed a sufficiently high reliability for all five dimensions tested (Cronbach alfa coefficient) and can be used as a valid and reliable instrument for measuring healthcare service quality.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:152:495209
Study programmeTitle: University Postgraduate Study
Study programme type: university
Study level: postgraduate
Academic / professional title: doktor/doktorica znanosti, područje biomedicine i zdravstvo (doktor/doktorica znanosti, područje biomedicine i zdravstvo)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2019-03-07 08:41:25