Employee satisfaction is extremely important for the success of a company in conditions of high competition. Satisfied employees are motivated employees, they work harder and strive, are more productive, are loyal to the company and achieve better work results. As a result, the company also achieve ssuccess, and thus a higher profit. Achieving employee satisfaction and loyalty to the company is not easy, and more and more companies are realizing that employees are a key factor in business success. For these reasons, more and more companies try to achieve the satisfaction of their employees in various ways, through material and nonmaterial compensations for work. Employee satisfaction and loyalty can be measured in various ways, and each company chooses the method that suits them best. The hotel industryis a part of the tourism sector that is constantly growing and developing and improving its services to make guests as satisfied as possible. However, in order to achieve guest satisfaction, it is first necessary to achieve employee satisfaction and create a sense of loyalty among them, with the aim of achieving the best possible work results and contributing to the hotel's success. In this paper, the satisfaction and loyalty of employees is analyzed on the example of a hotel categorized with five stars - Berulia, which is part of the Bluesun Hotels & Resorts group in Brela.