prikaz prve stranice dokumenta Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.
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master's thesis
Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.
Rijeka: University of Rijeka, Faculty of Maritime Studies, Rijeka, 2015. urn:nbn:hr:187:636377
Bertović, Tea
University of Rijeka
Faculty of Maritime Studies
Department of Logistics and Management

Institutional repository: Repository of the University of Rijeka, Faculty of Maritime Studies - FMSRI Repository

Cite this document

Bertović, T. (2015). Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o. (Master's thesis). Rijeka: University of Rijeka, Faculty of Maritime Studies. Retrieved from https://urn.nsk.hr/urn:nbn:hr:187:636377

Bertović, Tea. "Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.." Master's thesis, University of Rijeka, Faculty of Maritime Studies, 2015. https://urn.nsk.hr/urn:nbn:hr:187:636377

Bertović, Tea. "Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.." Master's thesis, University of Rijeka, Faculty of Maritime Studies, 2015. https://urn.nsk.hr/urn:nbn:hr:187:636377

Bertović, T. (2015). 'Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.', Master's thesis, University of Rijeka, Faculty of Maritime Studies, accessed 14 January 2025, https://urn.nsk.hr/urn:nbn:hr:187:636377

Bertović T. Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o. [Master's thesis]. Rijeka: University of Rijeka, Faculty of Maritime Studies; 2015 [cited 2025 January 14] Available at: https://urn.nsk.hr/urn:nbn:hr:187:636377

T. Bertović, "Upravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.", Master's thesis, University of Rijeka, Faculty of Maritime Studies, Rijeka, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:187:636377

Metadata
TitleUpravljanje kvalitetom pomorsko-prijevozne usluge na primjeru tvrtke HOLCIM Hrvatska d.o.o.
Title (english)QUALITY MANAGEMENT IN MARITIME AND TRANSPORT SERVICES ON THE CASE OF COMPANY HOLCIM CROATIA D.O.O.
AuthorTea Bertović
MentorInes Kolanović (mentor)
Committee memberEdvard Tijan (predsjednik povjerenstva)
Committee memberNeven Grubišić (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Maritime Studies
(Department of Logistics and Management)
Rijeka
Defense date and country2015-10-13, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Intelligent Transport Systems and Logistics
Abstract
Kvaliteta označuje osobine, sposobnosti, vrijednosti usluge ili procesa. Upravljanje kvalitetom odnosi se na cijelu organizaciju i procese u tvrtci, s ciljem zadovoljstva kupaca. Norma ISO 9001:2008 donosi tvrtci veću konkurentnost i prepoznatljivost na tržištu, u središtu je kupac i njegovo zadovoljstvo. Pomorsko-prijevozna usluga se u ovom radu odnosi na pomorsku i cestovnu granu prometa. Ona nastaje kao rezultat premještanja putnika, tereta ili informacija. U prometu, a izrazito pomorskom i cestovnom nalazi se mnogo norma, zakona i propisa kojima se podiže razina kvalitete proizvoda i usluge. U pomorstvu se potpuno upravljanje kvalitetom temelji na tri principa. Tvrtke koje uspostave model potpunog upravljanja kvalitetom mogu biti nagrađene raznim nagradama za kvalitetu. U cestovnom prijevozu donijet je niz različitih normi, a neke od njih jesu: VIN, ISO 14000, HACCP, ADR, EURO 6 i mnoge druge. Ovaj rad prikazuje kvalitetu pomorsko-prijevozne usluge na primjeru tvrtke Holcim Hrvatska d.o.o.
Abstract (english)
Quality indicates the characteristics, skills and values of services and processes. Quality management refers to the whole organization and processes in the company, with the goal of customer satisfaction. ISO 9001:2008 provides the company greater competitiveness and recognition in the market, customer satisfaction is the priority. In this paper, maritime and transport services refers to the maritime and road traffic. It occurs as a result of moving passengers, cargo or information. In traffic, particularly maritime and road there is a lot of standards, laws and regulations that raise the level of quality products and services. In maritime, TQM is based on three principles. Companies that established model of TQM can be awarded with various prizes for quality . There are numerous different standards in road transport like VIN, ISO 14000, HACCP, ADR, EURO 6 and many others. This paper shows the quality of maritime transport services in the case of Holcim Croatia d.o.o.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:187:636377
Study programmeTitle: Logistics and Management in Maritime Industry and Transport
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka logistike i menadžmenta u pomorstvu (magistar/magistra inženjer/inženjerka logistike i menadžmenta u pomorstvu)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2016-02-29 09:19:34