Title Stakeholder digital transformation model in the maritime transport sector
Title (croatian) Model digitalne transformacije dionika u sektoru pomorskog transporta
Author Marija Jović
Mentor Edvard Tijan (mentor)
Committee member Dražen Žgaljić (predsjednik povjerenstva)
Committee member Saša Aksentijević (član povjerenstva)
Committee member Andreja Pucihar (član povjerenstva)
Granter University of Rijeka Faculty of Maritime Studies, Rijeka Rijeka
Defense date and country 2022-11-04, Croatia
Scientific / art field, discipline and subdiscipline TECHNICAL SCIENCES Traffic and Transport Technology
Universal decimal classification (UDC ) 004 - Computer science and technology. Computing. Data processing 656.6 - Transport by water
Abstract In this dissertation, a universally applicable model of digital transformation of stakeholders in the maritime transport sector was created and validated. The model will help stakeholders shape more successful digital transformation strategies. First, bibliometric, content and thematic analyses of digitalization and digital transformation in maritime transport and seaports were performed using the CiteSpace and Leximancer tools. The research included various criteria, for example analysis by keywords, topics and research areas. The goal was to address fundamental research questions in order to define the key points in the current process of digitalization and digital transformation of maritime transport and seaports. The success factors that influence the digital transformation of stakeholders operating in the maritime transport sector, as well as drivers of digital transformation and barriers to its implementation, were then identified and analyzed. Drivers, success factors and barriers were grouped according to the Technology-Organization-Environment (TOE) framework, i.e., in three aspects: the technological aspect referring to the acceptance and implementation of modern technologies and innovations, their security and interoperability; the organizational aspect referring to organizational resources, organizational structure, communication among employees within the organization, and the aspect pertaining to the external environment which affects activities of the organization and its growth. Given the notable lack of literature on the topic of digital transformation in maritime transport and seaports, additional literature review and analysis were required before the research model could be created. For this reason, the digital transformation was analyzed from the perspective of three digital technologies and information systems: Maritime National Single Window, Blockchain and Port Community System. In addition, digital information services as drivers of digital transformation were analyzed. Then, qualitative methods were used to investigate the relevance of the factors, based on information obtained from experts in the maritime transport sector, who possess substantial experience in the field of digital transformation. In the last phase, the model was validated. For this purpose, the partial least squares structural equation modeling (PLS-SEM) approach was used. The research has shown that organizational, technological, and environmental factors affect the digitalization of the organizations in the maritime transport sector. As a result of digitalization, changes in business models are visible: II organizations in maritime transport sector generate additional revenue from new sources, provide new services, and introduce new sales channels. The contribution of this dissertation is manifold. First, the results of the dissertation can provide a basis for further research on digital transformation in the maritime transport sector. Second, the developed and validated universal digital transformation model may help stakeholders in the maritime transport sector to focus their resources more effectively and to shape more successful digital transformation strategies. The results can also help legislators in drafting more modern laws that will incorporate technological advances, resulting in better cooperation between stakeholders, simplification of business processes, better use of infrastructure and resources and sustainable business of stakeholders operating in the maritime transport sector.
Abstract (croatian) U ovoj je doktorskoj disertaciji izrađen i validiran univerzalno primjenjiv model digitalne transformacije dionika u sektoru pomorskog transporta, a koji će pomoći dionicima u oblikovanju uspješnijih strategija digitalne transformacije. Najprije je provedena bibliometrijska, sadržajna i tematska analiza digitalizacije i digitalne transformacije u pomorskom transportu i morskim lukama pomoću računalnih alata CiteSpace i Leximancer. Istraživanje je obuhvatilo različite kriterije, primjerice analizu prema ključnim riječima, temama i područjima istraživanja. Cilj je bio pozabaviti se temeljnim istraživačkim pitanjima, s tendencijom definiranja glavnih ključnih točaka u aktualnom procesu digitalizacije i digitalne transformacije pomorskog transporta i morskih luka. Potom su istraženi i analizirani čimbenici uspjeha koji utječu na digitalnu transformaciju dionika koji posluju u sektoru pomorskog transporta, kao i pokretači digitalne transformacije te prepreke pri njezinoj provedbi. Pokretači, čimbenici i prepreke su grupirani sukladno teorijskom okviru TOE, tj. prema tri aspekta ili konteksta: tehnološkom aspektu koji se odnosi na prihvaćanje i primjenu modernih tehnologija i inovacija, njihovu sigurnost i interoperabilnost, organizacijskom aspektu koji se odnosi na resurse u organizaciji, strukturu organizacije, komunikaciju među zaposlenicima unutar organizacije te aspektu vanjskog okruženja koje utječe na aktivnosti organizacije i njezin rast. S obzirom na nedostatak literature o digitalnoj transformaciji u pomorskom transportu i lukama, a s ciljem izrade istraživačkog modela, javila se potreba za dodatnom analizom literature. Iz tog razloga, digitalna transformacija analizirana je iz perspektive triju digitalnih tehnologija i informacijskih sustava: jedinstvenog sučelja za formalnosti u pomorskom prometu (Maritime National Single Window), Blockchaina i informacijskog sustava lučke zajednice (Port Community System-a). Osim toga, analizirane su digitalne informacijske usluge kao pokretači digitalne transformacije. Potom je, putem kvalitativnih metoda, istražena mjerodavnost čimbenika temeljem informacija dobivenih od strane stručnjaka pomorskog transporta, koji imaju iskustva u području digitalne transformacije. U posljednjoj fazi je validiran model. U tu svrhu je korištena PLS-SEM statistička analiza. Istraživanje je pokazalo da organizacijski i tehnološki čimbenici te čimbenici vanjskog okruženja utječu na digitalizaciju organizacija u sektoru pomorskog prometa. Kao rezultat digitalizacije vidljive su promjene u poslovnim modelima: organizacije u sektoru pomorskog IV prometa ostvaruju dodatne prihode iz novih izvora, pružaju nove usluge i uvode nove prodajne kanale. Rezultati disertacije poslužit će znanstvenicima kao temelj za daljnja istraživanja digitalne transformacije u sektoru pomorskog transporta, kao i stručnjacima u oblikovanju odgovarajućih strategija digitalne transformacije, te zakonodavcima u formiranju suvremenije zakonske regulative koja će uključiti tehnološka dostignuća, što bi u konačnici moglo rezultirati boljom suradnjom među dionicima, pojednostavljenjem poslovnih procesa, boljim korištenjem infrastrukture i resursa te održivim poslovanjem dionika koji posluju u sektoru pomorskog transporta.
Keywords
digital transformation
maritime transport
digitalization
digital transformation model
TOE framework
Keywords (croatian)
digitalna transformacija
pomorski transport
digitalizacija
model digitalne transformacije
TOE okvir
Language english
URN:NBN urn:nbn:hr:187:745820
Promotion 2023
Study programme Title: Postgraduate (doctoral) university study programme - Maritime Studies Study programme type: university Study level: postgraduate Academic / professional title: doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport (doktor/doktorica znanosti, područje tehničkih znanosti, polje tehnologija prometa i transport)
Type of resource Text
Extent VII, 315 listova, ilustr., graf. prikazi
File origin Born digital
Access conditions Open access
Terms of use
Created on 2023-01-19 09:16:48