This paper presents the results of qualitative research with the aim of gaining insight into the opinions of family mediation participants about the success of the family mediation process. As well, we wanted to gain an insight into the opinion of family mediation participants about different aspects of the process and outcome of family mediation, and how menand women describe their experience of satisfaction with the process and outcomes of family mediation. 10 users participated in the research, of which an equal number of men and women who went through the family mediation procedure, at the end of which an agreement was reached. Considering the aim of the research, a qualitative approach to data collection and analysis was used. The results show that research participants, regardless of gender, equally perceive family mediation as a process within which, applying communication and negotiation skills, they make independent decisions,with the aim of developing a permanent parental partnership. They emphasize the importance of the mediator's competencein the family mediation process.This research also shows that ex-spouses, regardless of gender, are indeed similar in various measured characteristics.