Telephone or online counseling is often an alternative to face-to-face counseling. Telephone counseling, according to various authors, includes helplines in crises, as well as longer-term contracted counseling. The times of crisis have shown the importance of competent and professional counselors on the support lines. Telephone supervision for practitioners also has several advantages. The consequences caused by the COVID-19 epidemic have shown the importance of developing remote counseling opportunities, especially online counseling that allows users privacy and when they are inevitably in the room with other people. Online counseling can take place asynchronously via e-mail, as a more modern version of writing therapy. Synchronous communication via chat also shows a lot of benefits for certain groups, especially digital natives. Videoconferencing is also synchronous, but the only one that does not guarantee anonymity, which is why users generally choose all other media, instead of live counseling. There is an awareness of the need to develop a program to develop the technical competencies of counselors and helping professions. The paper presents the legal and ethical aspects of online counseling. In this regard, both domestic and general (foreign) legislation and ethical guidelines should be considered, as online work implies specific international challenges.