Title Uloga komunikacije u organizacijama
Title (english) The Role of Communications in Organizations
Author Vladimir Šariri
Mentor Jelena Legčević (mentor)
Committee member Tunjica Petrašević (predsjednik povjerenstva)
Committee member Boris Bakota (član povjerenstva)
Committee member Jelena Legčević (član povjerenstva)
Granter Josip Juraj Strossmayer University of Osijek Faculty of Law Osijek (Chair of Economics) Osijek
Defense date and country 2016-12-19, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Organization and Management
Abstract Komunikacija kao prijenos informacija, ideja, stavova ili emocija od jedne osobe ili grupe drugoj osobi ili grupi, svakodnevica je u ljudskom životu. Komunikaciju predstavlja svaka ljudska radnja. U radu je pokazana uloga komunikacije u organizacijama, njena važnost za funkcioniranje organizacije te je isto tako objašnjen sam pojam organizacije. Kvalitetnijom komunikacijom u samim organizacijama pridonosi se uspješnosti svih organizacija. Posebice je važna za menadžere, jer sve što menadžeri rade uključuje komuniciranje. Njihov se posao sastoji od mnogobrojnih sastanaka, razgovora, telefonskih poziva, pisanja izvještaja i sl., za što im je važna usmena i pisana komunikacija, odnosno razvijene komunikacijske vještine. U radu se analiziraju oblici komunikacije, komunikacijski stilovi i komunikacijski proces. Problemi komunikacije u organizacijama isto su obuhvaćeni u ovom radu kao i mogući način rješavanja istih radi boljeg funkcioniranja komunikacije. Na kraju rada dijelom je prikazana i kultura komuniciranja odnosno organizacijska kultura i komunikacija gdje se može vidjeti kako kultura komuniciranja u organizacijama zapravo ima jednu od većih uloga radi boljeg funkcioniranja organizacije. Loša komunikacija u većini slučajeva vodi do slabijeg uspjeha prilikom obavljanja radnih zadataka ili uspostavljanja loših odnosa kod suradnika . Može se reći da je mnogo prepreka uspješnom komuniciranju te se iste mogu podijeliti na prepreke na razini pojedinca i prepreke na razini organizacije.Prepreke na razini pojedinca posljedica su individualnih karakteristika i ponašanja pojedinaca u situacijama u kojima se nalaze te ih je potrebno svesti na minimum radi boljeg funkcioniranja same organizacije.Također može se reći kako je sami razvoj komunikacijskih vještina menadžera u organizacijama i odnos sa samim zaposlenicima postalo djelom cjelokupnog razvoja organizacija k boljem.
Abstract (english) Communication as transfer of information, ideas, opinions or emotions from one person or group to another person or a group is an everyday occurrence. Every human action is a form of communication. In this thesis, the role of communication within organizations, as well as its importance for the functioning of the whole organization have been discussed, and the term organization has been explained. Better communication within an organization can add to the success of every organization.This is especially important for managers, because everything managers do includes communication. Their job consists of numerous meetings, conversations, phone calls, writing reports etc., where verbal and written communication is important, which means they need to further develop their communication skills.In this thesis different forms of communication, communication styles and the communication process will be analysed. The thesis also covers communication problems in organizations as well as possible ways of solving them with the goal of better communication. At the end of the thesis, the culture of communication i.e. organization culture and communication is discussed, where it is evident that the culture of communication has one of the most important roles in organizations, and greatly contributes to better functioning of the organization. Poor communication in most cases leads to substandard results while doing work-related tasks, or results in poor relationships between business associates. It can also be said that there are a lot of obstacles to successful communication and that they can be divided into personal obstacles and obstacles within the organization.Personal communication obstacles are a result of individual characteristics and a persons behaviour in different situations, and they should be reduced to a minimum in order to improve the performance of the organization.Also, it can be noted that the development of communication skills in managers of organizations and the relationship with employees have become a big part of development and improvement of organizations.
Keywords
komunikacija
organizacija
problemi
uloga
kultura
Keywords (english)
communication
organization
problems
role
culture
Language croatian
URN:NBN urn:nbn:hr:132:518368
Study programme Title: Public Administration Study programme type: professional Study level: specialist graduate Academic / professional title: Strucni specijalist / strucna specijalistica javne uprave (Strucni specijalist / strucna specijalistica javne uprave)
Type of resource Text
File origin Born digital
Access conditions Access restricted to students and staff of home institution
Terms of use
Created on 2017-02-02 13:10:22