Today's public administration is facing numerous challenges imposed by today's social norms, but also economic and political trends. It is the commitment and quality of public administration and its services that is playing an increasing role in the daily work of every democratic state. Therefore, the policy wants to promote public administration as a service that is available daily to residents and the general public. The public administration is in charge of protecting the rights of citizens, providing daily services, serving citizens and the economy, and not political power. Public administration functions defined in enacted laws. In order to increase the quality of life, public administration must be continuously developed and improved. That is why there is a transformation of public administration in the direction of intensive and wide application of information and communication technologies as a key segment of development. Certain reforms need to be implemented so that public administration can achieve maximum results and quality of life. That is why strategic human resource management has become crucial for finding original solutions in the service sectors. Human resources have become a prerequisite for the development of innovative solutions in business. Within the public administration, internal systems of motivation and remuneration should be harmonized in order to encourage employees to work. Public administration reform and the application of modern technologies is one of the priority goals within the construction and functioning of the administrative system of each state.