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master's thesis
UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM
Slavonski Brod: Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, 2018. urn:nbn:hr:153:246228
Sekušak, Martin
Josip Juraj Strossmayer University of Osijek
Mechanical Engineering Faculty in Slavonski Brod

Institutional repository: Repository of Mechanical Engineering in Slavonski Brod

Cite this document

Sekušak, M. (2018). UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM (Master's thesis). Slavonski Brod: Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod. Retrieved from https://urn.nsk.hr/urn:nbn:hr:153:246228

Sekušak, Martin. "UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM." Master's thesis, Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, 2018. https://urn.nsk.hr/urn:nbn:hr:153:246228

Sekušak, Martin. "UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM." Master's thesis, Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, 2018. https://urn.nsk.hr/urn:nbn:hr:153:246228

Sekušak, M. (2018). 'UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM', Master's thesis, Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, accessed 27 November 2024, https://urn.nsk.hr/urn:nbn:hr:153:246228

Sekušak M. UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM [Master's thesis]. Slavonski Brod: Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod; 2018 [cited 2024 November 27] Available at: https://urn.nsk.hr/urn:nbn:hr:153:246228

M. Sekušak, "UPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM", Master's thesis, Josip Juraj Strossmayer University of Osijek, Mechanical Engineering Faculty in Slavonski Brod, Slavonski Brod, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:153:246228

Metadata
TitleUPRAVLJANJE REKLAMACIJAMA U SUSTAVU UPRAVLJANJA KVALITETOM
Title (english)COMPLAINT MANAGEMENT IN QUALITY MANAGEMENT SYSTEM
AuthorMartin Sekušak
MentorLeon Maglić (mentor)
Committee memberLeon Maglić (član povjerenstva)
Committee memberDaniel Novoselović (predsjednik povjerenstva)
Committee memberJosip Cumin (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Mechanical Engineering Faculty in Slavonski Brod
Slavonski Brod
Defense date and country2018-09-18, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Mechanical Engineering
Abstract
U radu je kratko opisan sustav upravljanja kvalitetom ISO 9001:2015 s posebnim osvrtom na reklamacije kao glavnu temu rada. Rad se sastojao od teoretskog i eksperimentalnog dijela rada i analize podatka prikupljenih eksperimentalnim dijelom rada. Eksperimentalni dio rada se sastojao od analize procesa rješavanja reklamacija u poduzeću Weidmann. Pomoću analiziranog procesa pristupilo se analizi tih dobivenih podataka kao i utvrđivanju preventivnih i korektivnih radnji koje je potrebno poduzeti kako bi se ispravile određene reklamacije odnosno proizvodi koji se navode u istoj.
Abstract (english)
This paper presents a brief description of the quality management system ISO 9001: 2015 with a special reference to reclamation as the main topic of the paper. The work is consisted of theoretical and experimental part and analysis of the data collected by the experimental part of the work. The experimental part of the work consisted in the analysis of the complaint handling process in Weidmann. The analysis of the obtained data helped us to analyze the obtained data as well as to determine the preventive and corrective actions that need to be taken to correct certain complaints or products mentioned in the same.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:153:246228
Study programmeTitle: Graduate Study Mechanical Engineering; specializations in: Design and Product Development, Manufacturing Logistics, Materials Engineering, Engineering Technologies, Power Engineering
Course: Engineering Technologies
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka strojarstva (magistar/magistra inženjer/inženjerka strojarstva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2018-09-19 06:54:24