Title Percipirani rizik i ponašanje potrošača
Title (english) Perception risk and consumer behaviour
Author Antonia Vlašić
Mentor Ivana Pavlić (mentor)
Committee member Barbara Puh (predsjednik povjerenstva)
Committee member Ana Portolan (član povjerenstva)
Granter University of Dubrovnik (Faculty of Economics and Business) Dubrovnik
Defense date and country 2019-09-30, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Percepcija je višestruki proces u kojem ljudi biraju, organiziraju i predočavaju osjećajne stimulanse. U tome procesu percepcije ljudi mijenjaju i oblikuju trenutne stavove, uvjerenja, vrijednosti i znanja. (Kesić, 2006., str.155). Kada potrošač ne zna koje su moguće posljedice pojedinih odluka, dolazi do nesigurnosti i stvara se percipirani rizik. Bez obzira postoji li stvarno rizik ili ne, to zavisi o potrošaču da li ga on percipira.
U završnom radu razmatra se tematika percipiranog rizika i njegov utjecaj na ponašanje potrošača. Polazi se od pitanja, što je zapravo percepcija u psihologiji i koliko utječe na ponašanje potrošača, koji čimbenici utječu na selektivnost percepcije, koje su faze percepcije te neke varke koje se javljaju u percepciji. Naglasak se stavlja na primjenu percepcije u marketingu, objašnjava se rizičnost percepcije, kako utječe na ponašanje potrošača te na koje se sve načine može smanjit rizik kod ponašanja potrošača.
Da bi se utvrdilo kako percipirani rizik utječe na ponašanje potrošača provedeno je istraživanje. Osim toga se utvrdilo kako rizici online kupnje utječu na namjeru daljnje online kupnje. Ovim istraživanjem se analiziralo kako su kupci vješti prilikom obavljanja online kupnje i traženja informacija u vezi proizvoda i cijena, te koliko često koriste online kupnju te su se utvrdili razlozi ne kupnje online. Doneseni su konačni zaključci i temeljne smjernice za budućnost online kupnje. Kada je u pitanju online naručivanje mobitela i informatičke opreme, većina sudionika je skeptična. Možda jer se radi o jako vrijednim proizvodima pa potrošačima odlazak u prodavaonicu ulijeva sigurnost. Što se tiče rizika online kupnje, potrošači nisu posebno izdvojili nikakav razlog kao što je strah od sigurnosti pri online kupnji, oštećenosti proizvoda, neispunjavanja očekivanja i slično. Većina sudionika planira u budućnosti sve više koristiti online kupnju mobitela i informatičkih uređaja.
Abstract (english) Perception is a multiple process in which people select, organize, and present sensory stimulations. In this process, people's perceptions change and shape their current attitudes, beliefs, values and knowledge.When the consumer does not know the possible consequences of particular decisions, uncertainty arises and a perceived risk is created. Whether or not there is a real risk depends on the consumer perceiving it
This final paper discusses the topic of perceived risk and its impact on consumer behaviour. It starts with the question; what is perception in psychology and how much is perception influenced by consumer behaviour. Furthermore, it questions what are the factors that influence the selectivity of perception, what are the stages of perception and some of the deceptions that should be considered in perception.
It then analyses the application of perception in marketing and what the risk perception is and how it influences consumer behaviour. It also looks in what ways can the risk of consumer behaviour be reduced. All issues are presented and analysed in this paper. In the second part of the paper, in fact, in the empirical part, research was conducted to give us an insight into a better understanding of how the risks of online shopping affect the intent of further online shopping in the online marketplace. In this research we can see consumer behaviour. In addition to the above there is an analysis and interpretation of the research results presented in graphs based on the questions answered. Final conclusions and basic guidelines for the future of online shopping have been made to conclude the paper. When it comes to ordering mobile phones and IT equipment online, most participants are skeptical. Maybe because these are very valuable products, so going to the store gives them more safety. When it comes to the risk of online shopping, consumers have not specifically singled out any reason such as fear of security during online shopping, product damage, failure to meet their expectations and similar possible problems. Most of the participants plan to make greater use of online purchases of mobile phones and IT devices in the future.
Keywords
ponašanje potrošača
rizik
percepcija
online kupnja
Keywords (english)
risk
perceived risk
online shopping
Language croatian
URN:NBN urn:nbn:hr:155:053691
Study programme Title: Business Economics; specializations in: Tourism, Marketing, International Trade, IT Management Course: Marketing Study programme type: university Study level: undergraduate Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource Text
File origin Born digital
Access conditions Access restricted to students and staff of home institution
Terms of use
Public note 4048
Created on 2019-10-18 08:03:04