| Abstract | U suvremenom svijetu ljudi su izloženi velikim pritiscima na radnom mjestu- preopterećenosti poslom, neadekvatnim uvjetima rada, jakom konkurencijom, strahom od gubitka posla, lošom organizacijskom strukturom i kulturom, nedovoljnom i nestručnom edukacijom zaposlenika, nedostatkom timskog rada, što sve vodi povećanju stresa, pogoršanim međuljudskim odnosima u radnoj okolini te vrlo često do mobinga. Mnogi zaposlenici svakodnevno trpe raznorazna zlostavljanja i maltretiranja od svojih nadređenih i radnih kolega što uključuje vrijeđanje, ignoriranje, ogovaranje, oponašanje. Problem i predmet mog istraživanja u ovom završnom radu je svjesnost svakog pojedinca u zdravstvenoj ustanovi Opće bolnice Dubrovnik o postojanosti mobinga na radnom mjestu, koji oblici mobinga postoje, načini na koji se pojedinci nose sa njim i koje štetne posljedice ima za njihovo zdravlje. Cilj mog istraživanja je potaknuti svakog zaposlenika preopoznati mobing te moguće akcije u njegovu sprječavanju. Pri izradi ovog završnog rada koristit ću metodu istraživanja zvanu anketa, uzela sam uzorak od 100 ljudi koji se sastoji od doktora, medicinskih sestara, administratora i čistačica, 50 sa internističkih odjela i 50 sa kirurških odjela. Rezultati istraživanja su pokazali da su djelatnici u zdravstvu značajno izloženi nekoj vrsti nasilja koji se smatra mobingom na radnom mjestu, da je nasilje više izraženo kod žena, najčešća relacija sukoba su žena nadređeni – žena podređeni, te na kraju najveći broj ispitanika je sve to povjerilo obitelji i tražilo tajnost. Mnogi zaposlenici svakodnevno trpe raznorazna zlostavljanja i maltretiranja od svojih nadređenih i radnih kolega što uključuje vrijeđanje, ignoriranje, ogovaranje, oponašanje. Mobing se manifestira u različitim oblicima, a predstavlja ozbiljan problem društva jer stvara velike fizičke, socijalne, mentalne i psihosomatske traume. Iako je mobing sve učestaliji problem, još uvijek mu se nedovoljna pažnja posvećuje kad je riječ o njegovu rješavanju. Iz svega zaključujem da mobing nije samo problem pojedinca već je i problem organizacije i društva u cjelini i da je potrebno javnost bolje upoznati s tim pojmom i pokušati intervenirati u najvećoj mogućoj mjeri. |
| Abstract (english) | In the modern world people are exposed to a lot of pressures in the workplace- overloaded with work, inadequate conditions on the job, strong competition, fear of job loss, weak organizational structure and culture, insufficient and unprofessional education and training of workers, lack of teamwork, which all leads to heightened stress and the worsening of relations between employees resulting often in abuse. Many workers face all sorts of abuse and harassment on a daily basis from their superiors and colleagues, including insulting actions or words, ignoring, gossiping and mocking. The issue and subject of my research for my graduate thesis is the awareness for every individual in the healthcare institution of Dubrovnik General hospital about the existence of abuse in the workplace, which forms of abuse exist, ways that individuals can deal with abuse and how harmful consequences can impact one's health. The objective of my research is to encourage all workers to recognize abuse and be able to take action to prevent it. In preparation for my final thesis, I will use the research method of surveying; I conducted a survey sample of 100 people made up of doctors, nurses, administrators and cleaners, 50 from internal departments and 50 from surgical departments. The results of my research have shown that healthcare workers are significantly exposed to violence which is perceived as abuse in the workplace, women are more often exposed to abuse, most commonly conflicts arise between female superiors and female subordinates, in the end most respondents trusted family and asked for confidentiality. A lot of workers suffer daily abuse and harassment from their superiors and colleagues including offensive behaviour, ignoring, gossiping, and mocking. Abuse manifests itself in many different forms, but presents a very serious societal issue as it causes significant physical, social, mental and psychological traumas. Although abuse is an increasingly common problem, it still does not receive sufficient attention when it comes to solving it. In conclusion, abuse is not just one individual's issue but rather it is an issue belonging to the organization and society as a whole and it is necessary to educate the public about this topic so they can help intervene as much as possible and to the greatest of their ability. |
