Title Međuljudski odnosi u sestrinskoj profesiji
Title (english) Interpersonal relationships in the nursing profession
Author Maja Jurić
Mentor Marijana Neuberg (mentor)
Committee member Melita Sajko (predsjednik povjerenstva)
Committee member Marijana Neuberg (član povjerenstva)
Committee member Marin Šubarić (član povjerenstva)
Granter University North (University centre Varaždin) (Department of Nursing) Koprivnica
Defense date and country 2018-04-20, Croatia
Scientific / art field, discipline and subdiscipline BIOMEDICINE AND HEALTHCARE Clinical Medical Sciences Nursing
Abstract Nastanak komunikacije rezultat je postanka živih bića. S rođenjem svakog živog bića javlja
se i potreba da oni međusobno izmjenjuju informacije, odnosno komuniciraju. Vrste komunikacije
su verbalna i neverbalna. Verbalna komunikacija izražava se riječima, a neverbalna pokretima.
Nakon prve godine života pored neverbalne komunikacije javlja se i verbalna komunikacija,
odnosno komunikacija riječima.
U medicini je izrazito važna komunikacija. Velika važnost se pridaje komunikaciji
pacijenta i zdravstvenog osoblja. Komunikacija je potpuna kada se stvori povjerenje između
zdravstvenog osoblja i pacijenta. Bolestan čovjek ima potrebu govoriti o svojoj bolesti često
opširno i do najsitnijih detalja jer ga to psihički rasterećuje. Pacijent pored nastalog problema –
straha i brige koja ide uz bolest i narušenog zdravlja – nailazak na nerazumijevanje ili šutnju od
strane medicinske sestre i liječnika samo još komplicira i otežava njegovo već i onako poljuljano
zdravstveno stanje.
Kako bismo bili učinkoviti kao stručnjaci, nije dovoljno biti duboko predan pacijentima.
Kvaliteta odnosa na radnom mjestu značajno utječe na razvoj pozitivnog radnog ozračja i na
složene odnose među kolegama. Stručni odnos pruža jedinstvenu priliku za cjelovit pristup
pacijentu, oslanjajući se na znanja iz različitih disciplina – medicine, sestrinstva, psihologije i
drugih. U odnosima sa stručnjacima potrebna je jednaka usmjerenost na cilj, iskrenost, empatiju,
aktivno slušanje i poštovanje dostojanstva drugoga, sve ono što čini temelj uspješnog odnosa
između stručnjaka i pacijenta.
Abstract (english) The emergence of communication is the result of living beings. With the birth of every
living creature there is a need for them to exchange information between themselves and to
communicate. The types of communication are verbal and nonverbal. Verbal communication is
expressed in words, and non-verbal movements. After the first year of life besides nonverbal
communication, verbal communication, ie communication with words, occurs.
Medicine is a very important communication. High importance is attached to patient and
healthcare communication. Communication is complete when trust is established between the
health care staff and the patient. A sick man has a need to speak about his illness often extensively
and to the smallest details because it mentally relieves him. Patient in addition to the resulting
problem - fear and worry that goes with illness and disturbed health - seeing a mistrust or silence
by a nurse and a doctor just complicates and complicates his or her already shaky health condition.
To be effective as experts, it's not enough to be deeply committed to patients. The quality
of workplace relations significantly influences the development of a positive working atmosphere
and complex relationships among colleagues. The professional relationship provides a unique
opportunity for a full access to the patient, relying on knowledge from different disciplines -
medicine, nursing, psychology and others. In relationships with experts, it is necessary to focus on
the goal, sincerity, empathy, active listening and respect for the dignity of the other, all that is the
basis of a successful relationship between the expert and the patient.
Keywords
komunikacija
odnos medicinske sestre i pacijenta
odnos medicinske sestre i liječnika
međuljudski odnosi
Keywords (english)
communication
nurse and patient relationship
nurse and doctor relationship
interpersonal relationships
Language croatian
URN:NBN urn:nbn:hr:122:625071
Study programme Title: Nursing Study programme type: professional Study level: undergraduate Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) sestrinstva (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) sestrinstva)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2018-05-07 08:41:06