Empathy is the process of entering the state, feelings and situation of another person, ie the ability to put themselves in the position of another and to understand the world of another, so that the term empathy can thus be transposed into feeling or living. The concept implies that an empathetic person is submerged in the world of another, understands the other person from her perspective, but at the same time remains objective, aware of her own thoughts, feelings, motivations, or her own identity. The relationship between medical staff and patient is a complex process in which a therapeutic relationship is developed, whereby the nurse with an empathic approach evaluates the individual needs of the patient, provides the necessary information and provides choices for treatment and rehabilitation. An empirical study was carried out in July and August 2018, in a way that the respondents were anonymously surveyed on a sample of 120 respondents of different age groups and sexes, but within the occupational health care profession. The results have shown that the medical staff's experience is an important factor in expressing their empathy, that medical staff attend education and empathy courses to improve their empathic communication, and that improvements in communicating with patients are gained through the use of medical staff's empathy.