Communication is the key to every business organization. Moreover, communication is the foundation upon which it is founded, and later it is foundation on which an organization is developing. Quality communication at a vertical and horizontal level contributes to understanding, building relationships that bring a good atmosphere and team spirit between members of a particular organization, and thus leads to its ultimate goal of delivering better products or services to end-users and generating profits. On the other hand, lack of communication leads to incomplete business processes, which can have a negative impact on the end result. The goal of this research was to determine the attitudes and opinions of employees in the higher education institution about the impact of communication on business processes and gain insight into their organizational and communication environment in which they work. For the purpose of this paper and testing the hypothesis an anonymous questionnaire has been conducted among the employees of one higher education institution in the Republic of Croatia in order to gain insights into their attitudes and opinions about the impact of communication on business processes. On this occasion, descriptive research was chosen as the most appropriate method by which the observed attitudes of respondents to the mentioned topics and the communication climate in their organization were presented. The results of research on the attitudes and opinions of higher education institutions indicate that organizational communication has an impact on business processes in the organization.