Public Relations do not have a single definition, nor is there a universal consensus about which of the particular processes represent it. Types of public relations are related to the types of public they are referring to. Because of its rapid development, public relations become less represented by professionals, which is the reason for the misconception about this profession. Public relations uses different communication tools to approach different areas of social work, which is why it is important to plan communication. Communication is the foundation of business organization’s success and adaptation of its employees to occurring changes. Therefore, development of adequate tools for internal communication should be any organization's priority. One of the most important communication tools in organizations of the contemporary era is the intranet. The Survey about Intranet, as the main tool of internal communication in the Croatian Chamber of Commerce, is also an integral part of the work. The survey provided insight into the user's satisfaction with the Intranet of the Croatian Chamber of Commerce, giving the feedback on the usefulness and availability of content on the Intraweb.