Quality Medical Protection is, according to the definition of World Health Organization, fully satisfying the needs of those most in need of health services at the lowest cost and within the limits and guidelines set by health authorities and financiers. By the International Standardization Organization - ISO, quality is considered to be a feature of a service that meets the requirements set. Health policy and health system management is one of the fundamental features of the modern state. The number of services in the health care system in the Republic of Croatia is constantly increasing, and the health budget accounts for almost one fifth of the state budget. The Health Care and Social Welfare Act of the Republic of Croatia defines the quality of health care as a result of measures taken in accordance with current knowledge in healthcare procedures, which provide the highest possible favorable treatment outcome and reduces the risk of adverse effects on human health. By introducing standards and indicators to assess the quality of treatment procedures provided, the patient is safer in the quality of the treatment outcome and has greater responsibility as a partner who is responsive to the outcome of the treatment, and allows the physician to comply with scientifically established standards to minimize errors. Health Quality Standards are values set for indicators as measurable facts within the treatment process, as guidance in treatment or good clinical practice. An important indicator for assessing the quality of health care work is the satisfaction of the insured as a subjective category that can be exactly measured by the questionnaires. Continuous monitoring and analysis of quality indicators gives the doctor the opportunity to plan measures to improve treatment procedures and ensure transparency in the health care system. Improving the quality of work in family medicine is an integral part of day-today doctoral activity through the recording and the collection of battalion and variety data needed for effective care. In assessing the quality of work of a specialist family medicine clinic, the statistical data of the clinic were used in the audit methodology according to the guidelines of the profession and the satisfaction of health care users was examined. A standardized instrument for assessing the quality of primary health care in European countries was used in the study.