Title Prevalencija agresije od strane pacijenata prema medicinskim sestrama i tehničarima
Title (english) Prevalence of aggression by patients towards nurses and technicians
Author Nikola Trstenjak
Mentor Rosana Ribić (mentor)
Committee member Marijana Neuberg (predsjednik povjerenstva)
Committee member Rosana Ribić (član povjerenstva)
Committee member Sonja Obranić (član povjerenstva)
Granter University North (University centre Varaždin) (Department of Nursing) Koprivnica
Defense date and country 2024-09-10, Croatia
Scientific / art field, discipline and subdiscipline BIOMEDICINE AND HEALTHCARE Clinical Medical Sciences
Abstract Agresivno ponašanje u zdravstvenim ustanovama predstavlja ozbiljnu prijetnju sigurnosti i zdravlju u zdravstvenim ustanovama, a nasilje nad medicinskim osobljem konstantno raste. U okviru ovog diplomskog rada istražuje se agresija pacijenata prema medicinskim sestrama i tehničarima, s fokusom na oblike agresije i njihov utjecaj na zaposlenike u zdravstvenom sektoru. Istraživanje je provedeno među 225 ispitanika te se razmatra prevalencija i posljedice agresivnih incidenata na radnu učinkovitost i mentalno zdravlje.
Rezultati pokazuju da su medicinske sestre i tehničari najčešće izloženi verbalnoj agresiji, dok su fizičko nasilje i destruktivni oblici agresije relativno rijetki. Istraživanje otkriva da 63,6% ispitanika doživljava agresiju, s većinom prijavljenih slučajeva verbalnih napada. U vezi s prijavama agresije, značajan broj ispitanika ne prijavljuje incidente, što može biti rezultat straha od posljedica ili osjećaja da prijave neće rezultirati promjenama. Također, samo 4,9% ispitanika smatra da agresori snose posljedice, što ukazuje na potrebu za poboljšanjem sustava prijave.
Istraživanje dodatno pokazuje da agresija negativno utječe na radnu sposobnost i mentalno zdravlje zaposlenika. Više od 14% ispitanika izvještava o smanjenju sposobnosti za obavljanje radnih zadataka zbog agresije, dok povećani broj dana bolovanja potvrđuje ozbiljne posljedice za zdravlje. Edukacija o prevenciji i upravljanju agresivnim ponašanjem prepoznata je kao ključna za smanjenje broja agresivnih incidenata i poboljšanje radne atmosfere.
Zaključno, rad naglašava potrebu za unapređenjem politika prijave, većom transparentnošću i podrškom zaposlenicima, te implementacijom preventivnih mjera za smanjenje negativnih utjecaja agresije i poboljšanje radne okoline u zdravstvenom sektoru.
Abstract (english) Aggressive behavior in healthcare facilities represents a serious threat to safety and health in healthcare facilities, and violence against medical staff is constantly increasing. Within this thesis the aggression of patients towards nurses and technicians was explored, with a focus on forms of aggression and their impact on employees in the health sector. The research was conducted among 225 respondents, and the prevalence and consequences of aggressive incidents on work efficiency and mental health are considered.
This research paper analyzes patient aggression towards nurses and technicians, focusing on the types of aggression and their impact on employees in the healthcare sector. Based on research conducted among 225 participants, the paper examines the prevalence and consequences of aggressive incidents on work performance and mental health.
The results show that nurses and technicians are most frequently exposed to verbal aggression, while physical violence and destructive forms of aggression are relatively rare. The study reveals that 63.6% of participants experience aggression, with the majority of reported cases involving verbal attacks. Regarding aggression reports, a significant number of participants do not report incidents, which may be due to fear of repercussions or the belief that reports will not lead to changes. Furthermore, only 4.9% of participants believe that aggressors face consequences, indicating a need for improvements in the reporting system.
The study also shows that aggression negatively affects employees' work ability and mental health. More than 14% of participants report a decrease in their ability to perform work tasks due to aggression, while an increased number of sick days confirms serious health consequences. Education on the prevention and management of aggressive behavior is recognized as crucial for reducing the number of aggressive incidents and improving the work environment.
In conclusion, the paper highlights the need for enhancing reporting policies, increasing transparency and support for employees, and implementing preventive measures to reduce the negative impacts of aggression and improve the work environment in the healthcare sector.
Keywords
agresija pacijenata
edukacija
medicinske sestre i tehničari
Keywords (english)
patient aggression
education
nurses and technicians
Language croatian
URN:NBN urn:nbn:hr:122:266890
Study programme Title: Nursing Study programme type: university Study level: graduate Academic / professional title: sveučilišni magistar/magistra sestrinstva (sveučilišni magistar/magistra sestrinstva)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2024-10-03 14:50:10