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master's thesis
Benchmarking u javnim službama
Pula: University of Pula, 2017. urn:nbn:hr:137:949995
Majer, Kristina
University of Pula
Faculty of economics and tourism "Dr. Mijo Mirković"

Institutional repository: Digital Repository Juraj Dobrila University of Pula

Cite this document

Majer, K. (2017). Benchmarking u javnim službama (Master's thesis). Pula: University of Pula. Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:949995

Majer, Kristina. "Benchmarking u javnim službama." Master's thesis, University of Pula, 2017. https://urn.nsk.hr/urn:nbn:hr:137:949995

Majer, Kristina. "Benchmarking u javnim službama." Master's thesis, University of Pula, 2017. https://urn.nsk.hr/urn:nbn:hr:137:949995

Majer, K. (2017). 'Benchmarking u javnim službama', Master's thesis, University of Pula, accessed 08 November 2024, https://urn.nsk.hr/urn:nbn:hr:137:949995

Majer K. Benchmarking u javnim službama [Master's thesis]. Pula: University of Pula; 2017 [cited 2024 November 08] Available at: https://urn.nsk.hr/urn:nbn:hr:137:949995

K. Majer, "Benchmarking u javnim službama", Master's thesis, University of Pula, Pula, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:137:949995

Metadata
TitleBenchmarking u javnim službama
Title (english)Benchmarking in the public sector
AuthorKristina Majer
MentorKsenija Černe (mentor)
Committee memberRobert Zenzerović (predsjednik povjerenstva)
Committee memberKsenija Černe (član povjerenstva)
Committee memberTicijan Peruško (član povjerenstva)
GranterUniversity of Pula
(Faculty of economics and tourism "Dr. Mijo Mirković")
Pula
Defense date and country2017-09-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Accounting
Abstract
Benchmarking zauzima posebno mjesto u okviru suvremenog menadžmenta, prakse konkuriranja, poslovanja i razvoja organizacija. Isti plijeni sve veći interes brojnih dionika na međunarodnoj razini, a osobitu popularnost poprima na primjeru razvijenih zemalja i vodećih multinacionalnih kompanija. Koristi od ovog upravljačkog strateškog procesa su brojne, a uglavnom se održavaju kroz unapređenje učinkovitosti i efikasnosti poslovanja, konkurentnosti i kvalitete opsluživanja generalno. One se odražavaju na primjeru organizacija privatnog, ali i javnog sektora. U kontekstu javnog sektora njegova primjena nešto je specifičnija uslijed posebnosti samoga sektora. Konkretno se misli na gradove, vladu, zdravstvo, obrazovanje i slično. Javni sektor Hrvatske susreće se s brojnim problemima koji onemogućuju ili usporavaju provedbu ovoga procesa u praksi. Pri tome su njegove koristi neprepoznate ili nedovoljno iskorištene. Od vodećih problema misli se na nedovoljnu razinu informiranosti i obrazovanja, nedostatak suradnje i podrške. Sukladno tome, u budućnosti se očekuju konkretne promjene u ovim segmentima.
Abstract (english)
Benchmarking has a special place in the context of the modern management, competition, business and development. It takes an growing interest of many stakeholders at the international level, especially on the example of the developed countries and leading multinational companies. The benefits of this strategic process are numerous. They are mainly maintained in the context of improving efficiency and efficiency of business, competitiveness and quality of service in general. All of them are evident in the private and public sector. In the he public sector its application is somewhat more specific due to the specialty of the sector itself. The Croatian public sector faces numerous problems that prevent or slow down the implementation of this process in practice. Its benefits are unrecognized or insufficiently exploited. Among the leading issues it is important to mention the insufficient level of information and education, the lack of cooperation and support. Consequently, concrete changes are expected in the future in these segments.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:137:949995
Study programmeTitle: Business Economics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics
Course: Financial Management
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2018-02-05 14:53:40