The systems of various organizations, such as companies or public services, consist of complex processes that cannot be improved by experimenting in real time, and therefore models of these business processes are being developed to implement new solutions whose ultimate goal is business process automation. . The discipline or systematic method of observing business processes is Business Process Management which is used to detect, model, analyze, measure, improve, optimize and automate business processes. A business process is a related set of activities and decisions, performed on an external stimulus to achieve some measurable goal of the organization, takes some time and consumes certain resources turning them into specific products or services important to the customer or user. As one of the practical examples of automation in general, and thus process automation, are conversational agents. A conversation agent is a software application that offers the possibility of conversation, and is especially useful in situations where the interaction is emphasized, ie dialogue. The paper will present the software solution and implementation, with the mention of the Camunda platform that enables the implementation, as well as the architecture and structure of the application, and special emphasis is placed on explaining how the program interface works.