Title Osjećaji i raspoloženja na radnom mjestu Title (english) Emotions and Moods in the Workplace Author Ivan Mrzljak Mentor Morena Paulišić (mentor)Committee member Katarina Kostelić (predsjednik povjerenstva)Committee member Morena Paulišić (član povjerenstva)Committee member Kristina Afrić Rakitovac (član povjerenstva)Granter University of Pula Defense date and country 2022-09-30, Croatia Scientific / art field, SOCIAL SCIENCES Abstract Osjećaji su prolazniji za razliku od raspoloženja koje traje duže vrijeme, a ne
samo određeni trenutak. Često se dogodi da osjećaji utječu na raspoloženje. Termin
emocionalne inteligencije definiran je kao mentalna sposobnost ili skup mentalnih
sposobnosti koje dopuštaju prepoznavanje, učenje, pamćenje i sposobnost
razmišljanja te se od IQ razlikuje po tome što se emocionalna inteligencija može
razvijati. Sažeto rečeno, emocionalna inteligencija je sposobnost prepoznavanja i
upravljanja emocijama. U državnoj statistici zanimanje podrazumijeva posao (radno
mjesto) što ga obavlja osoba radi stjecanja sredstava za život. Posao (radno mjesto)
definira se kao skup radnih zadaća koje izvršava jedna osoba.
Emocionalni rad ili rad osjećajima je kad zaposlenici izražavaju osjećaje koje
organizacija želi tijekom svojih međuljudskih interakcija na radnom mjestu. Termin
zadovoljstvo poslom može se definirati kao pozitivan osjećaj/stav o vlastitom poslu.
Osoba koja ima visoki stupanj zadovoljstva poslom sadrži pozitivne osjećaje prema
poslu, dok osoba koja je nezadovoljna poslom ima uglavnom negativne osjećaje
prema tom poslu. Istraživanje je provedeno u jednom trgovačkom lancu u Republici
Hrvatskoj na području Istarske županije u podružnicama u Puli i okolici Pule. Ispitivanje
je rađeno putem anketnog upitnika UEK-45 te je na temelju 95 popunjenih anketa
rađeno istraživanje. Zatim su prikazani i analizirani rezultati istraživanja. Možemo
zaključiti da ispitanici nisu prezadovoljni svojim poslovima te da stres i posao utječu na
njihov i poslovni i privatni život.
Abstract (english) Feelings are more fleeting, unlike a mood that lasts for a long time, not just a
specific moment. It often happens that feelings affect mood. The term emotional
intelligence is defined as a mental ability or a set of mental abilities that allow
recognition, learning, memory and thinking ability and differs from IQ in that emotional
intelligence can be developed. In short, emotional intelligence is the ability to recognize
and manage emotions. In state statistics, occupation means a job (workplace)
performed by a person in order to earn a living. A job (job) is defined as a set of work
tasks performed by one person.
Emotional labor or feelings work is when employees express the feelings that
the organization wants during their interpersonal interactions in the workplace. The
term job satisfaction can be defined as a positive feeling/attitude about one's job. A
person who has a high degree of job satisfaction has positive feelings towards the job,
while a person who is dissatisfied with the job has mainly negative feelings towards
the job. The research was conducted in one retail chain in the Republic of Croatia, in
the Istrian County, in branches in Pula and the Pula area. The survey was conducted
using the UEK-45 questionnaire, and the research was conducted on the basis of 95
completed surveys. Then the results of the research are presented and analyzed. We
can conclude that the respondents are not satisfied with their jobs and that stress and
work affect their business and private lives.
Keywords
emocionalna inteligencija
UEK-45
radni stres
osjećaji
raspoloženje
emocionalni rad
posao
Keywords (english)
Emotional intelligence
UEK-45
work stress
feelings
mood
emotional work
work
Language croatian URN:NBN urn:nbn:hr:137:643891 Study programme Title: Business Economics; Financial Management, Marketing Management, Management and Entrepreneurship,Tourism, Business Informatics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics, Informatics Management Type of resource Text File origin Born digital Access conditions Open access Terms of use Created on 2023-09-29 12:44:04
