Communication is the process of transferring a message from one person to another. In this process, it is important to understand the information. Communication can be presented as the exchange of information, feelings and ideas through verbal and non-verbal means that adapt to the situational context. It is the basis and condition for the success of all interpersonal private and business relationships. Successful communication greatly helps in business and implies that the information received is accurate in terms of meaning and content determined by the sender. The basic goal of business communication is organizational work cooperation and the creation of optimal conditions for successfully solving the tasks facing the organization and individual employees. The main goals of communication are discovering information about oneself and others, establishing and maintaining relationships, helping (expressing empathy, giving constructive criticism, solving problems), persuading (one of the most common goals of communication where one tries to influence the behavior and attitudes of others), entertainment (relaxing and escape from everyday worries and pressures). The paper will describe everything that makes up communication, forms, types, principles of communication, business etiquette, the importance of business communication in organization and organizational conflicts.