Goods or services that are produced, no matter how well-made, will not have success on the market if there is no distribution that will enable costumers to buy when and ih what form or moment they want. We can imagine a distribution as a set of activities thah enable a customer to purchase products or services that manufacturer has created. Within those activities, a large number of participants are involed ane each od them has its role. Many manufacturers for the distribution od their products, choose specialized distribution companies, ie logistics in the broader sense. By developing technology and increasing the volume of international trade, the role of intermediaries has become significant, and it is almost impossible to imagine the distribution chain without any intermediaries. Mediators possess a substantial amount od specific knowledge, which can play different roles within the distribution chain. In this paper, mediators will be theoretically defined, the role and work that intermediaries perfom will also be explained. Special attention will be paid to freight forwarding, which has become the focus of global trade and extremely important part od foreign trade. An international freight forwarder is a specalist in performing numerous, complex and demanding jobs in the organization of shipping, delivering and transit of goods. On the Croatian market there is a significant number of international freight forwarders, and in this paper one of them will be explained more closely.