Title Tehnike odnosa sa javnošću akademskih knjižnica najviše rangiranih svjetskih sveučilišta
Title (english) Academic Library Public Relations Techniques of The World's Top-Ranking Universities
Author Roko Matanović
Mentor Jurica Grzunov (mentor)
Committee member Marijana Ražnjević Zdrilić (predsjednik povjerenstva)
Committee member Ljiljana Zekanović-Korona (član povjerenstva)
Committee member Jurica Grzunov (član povjerenstva)
Granter University of Zadar (Department of Tourism and Communication Sciences) Zadar
Defense date and country 2020-10-27, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Information and Communication Sciences
Abstract Prvo poglavlje obrađuje osnovne pojmove i fenomene vezane uz odnose s javnošću. Razrađuju se tehnike PR-a pomoću kojih razne skupine i organizacije nastoje približiti svoje ciljeve široj javnosti kako bi potaknuli razumijevanje i osigurali prihvaćenost u društvu, a zatim se ističu posebnosti odnosa s javnostima u sveučilišnom i knjižničnom okruženju. Drugo poglavlje nudi pregled teorijske osnove knjižničarstva, kao i objašnjenje zbog čega knjižničarstvo vrši važnu ulogu u očuvanju i promidžbi civilizacijskih postignuća, čovjekove baštine, stvaralaštva itd. Na kraju se pozornost skreće na izazove s kojima su sveučilišne, ali i mnoge druge knjižnice, suočene u današnje doba s obzirom na tehnološki napredak. Sljedeće poglavlje je posvećeno polemici u akademskim, medijskim i drugim krugovima u vezi rangiranja sveučilišta. Navode se posljedice popularnih rang-ljestvica za kvalitetu i obrasce ponašanja akademskih institucija. U nastavku, težište rasprave se pomiče prema reakcijama spomenutih krugova na metode rangiranja sveučilišta, dok ostatak poglavlja tretira najpopularniju rang-ljestvicu (tzv. Šangajsku rang-ljestvicu). Analiza sadržaja mrežnih mjesta knjižnica pet najbolje rangiranih sveučilišta prema gore navedenoj ljestvici ukazuje na razilaženje u pogledu dizajna web stranice, a zatim prema količini, vrsti i novinarskom žanru objava za korisnike kako u vjesnicima, tako i na društvenim mrežama koje su analizirane (Facebook i Twitter). Primjerice, na temelju uzorka analize utvrđeno je da se Berkeleyeva knjižnica obraća isključivo korisnicima u 90 % analiziranih članaka, dok je Stanfordova knjižnica zabilježila najveći udio članaka namijenjenih općoj javnosti (40 %). Nadalje, ustanovljeno je kod većine odabranih knjižnica da najviše pišu objave o knjižničnoj usluzi ili gradivu, premda je u Cambridgeovoj knjižnici jako zastupljena književna i povijesna tematika (po 5 članaka u uzorku od 30). Kada je u pitanju komunikacija na društvenim mrežama, utvrđeno je da na Twitteru sve knjižnice osim Cambridgeove u prosjeku dobivaju manje od jednog korisničkog odgovora na upis.
Abstract (english) Chapter One introduces a number of fundamental terms used in public relations and describes oft-observed occurrences that accompany its practice. Emphasis is put on PR techniques which various companies and organizations adopt in order to curry favor with the general public, after which university and library public relations are explored in-depth. Chapter Two is a broad rundown of librarianship theory which illuminates the key contributions the latter makes to preserving and promoting such things as mankind's legacy, works of art and civilizational milestones. The closing paragraphs are dedicated to the hurdles university as well as other libraries face in light of today's technological advances. Chapter Three sheds light on the ongoing heated debate among academicians, media workers and other stakeholders about the implications of university rankings. How reputable ranking methodologies affect higher learning and inform universities' behavior is briefly summarized. Subsequently, stakeholders' thoughts on the foregoing issue are enumerated whereas towards the end the paper chronicles the events surrounding the most widely-cited academic ranking (to wit: the Shanghai ranking). The results of the content analysis carried out on the top five universities' library web pages as per the aforementioned ranking indicate there is little overlap in page design. The same holds true for the quantity, subject and journalistic form of both the respective libraries' published news items and social media posts (obtained from Facebook and Twitter). In statistical terms, it was found that 90% of Berkeley's library news articles were aimed at library users unlike Stanford's library, 40% of whose articles addressed the general public. Moreover, the findings showed that a vast majority of the analyzed libraries predominantly wrote about proprietary services and holdings. By contrast, Cambridge Library's news feed also prominently featured literature and history (totaling 5 articles each in a sample of 30). With respect to social media engagement, the data on the libraries' Twitter accounts suggests that there is less than one reply to a tweet on average with the exception of Cambridge Library's account.
Keywords
PR
knjižnica
analiza sadržaja
ARWU
odnosi s javnostima
tehnike
Keywords (english)
PR
library
content analysis
ARWU
public relations
techniques
Language croatian
URN:NBN urn:nbn:hr:162:844374
Study programme Title: Journalism and Public Relations Study programme type: university Study level: graduate Academic / professional title: magistar novinarstva i odnosa s javnostima (magistar novinarstva i odnosa s javnostima)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Created on 2020-12-15 10:12:24