Title Krizni menadžment u odgojno-obrazovnim ustanovama u Republici Hrvatskoj Title (english) Crisis management in educational institutions in the Republic of Croatia Author Katarina Kedačić-Buzina Mentor Tomislav Klarin (mentor)Committee member Božena Krce Miočić (predsjednik povjerenstva)Committee member Gabrijela Vidić (član povjerenstva)Committee member Daliborka Luketić (član povjerenstva)Granter University of Zadar Defense date and country 2023-01-03, Croatia Scientific / art field, SOCIAL SCIENCES Abstract U ovom radu prikazana je analiza postojećih teorija i modela postupanja u uvjetima krize u odgojno-obrazovnim ustanovama u svijetu i Republici Hrvatskoj. Također su prikazani rezultati provedenog empirijskog istraživanja. Kvalitativnim istraživanjem putem polustrukturiranog intervjua ispitani su stavovi dionika odgojno-obrazovnih ustanova o postojanju kriznog menadžmenta i kriznog komuniciranja u odgojno-obrazovnim ustanovama u Republici Hrvatskoj kako bi se dobili odgovori na postavljena istraživačka pitanja. Cilj istraživanja bio je utvrditi glavne uzroke i posljedice kriznih situacija, zatim utvrditi obilježja kao i mogućnosti i ograničenja primjene kriznog menadžmenta i kriznog komuniciranja u odgojno-obrazovnim ustanovama u Republici Hrvatskoj. Rezultati provedenog istraživanja ukazuju da je sustav odgoja i obrazovanja na nacionalnoj, a samim time i na lokalnoj razini, neučinkovit u području upravljanja krizama, iako postoje određeni protokoli i pravilnici po kojima se u određenim kriznim situacijama postupa. Rezultati su pokazali da odgojno-obrazovne ustanove krizne situacije dočekaju nespremne te da uspješnost i učinkovitost ovladavanja krizom u najvećoj mjeri ovisi o vodstvu ustanove, odnosno ravnateljima. Nadalje, istraživanjem se utvrdilo da je za uspješno rješavanje krize potrebno imati osposobljenu osobu za krizne situacije, zatim, formirane timove unutar ustanova koji bi redovito uvježbavali unaprijed izrađene planove za rješavanje krize i krizno komuniciranje. Na temelju svega utvrđene su mogućnosti primjene kriznog menadžmenta i kriznog komuniciranja, ali istovremeno su utvrđena i određena ograničenja. Znanstveni doprinos istraživanja nalazi se u poticanju ravnatelja, i svih ostalih dionika, za bolje razumijevanje teme, ali i poticanju znanstvenika i stručnjaka da povećaju broj istraživanja u području kriznog menadžmenta u odgojno-obrazovnim ustanovama u Republici Hrvatskoj.
Abstract (english) This paper presents an analysis of existing theories and models of crisis management in educational institutions in the world and the Republic of Croatia. The results of the empirical research are also presented. Qualitative research through a semi-structured interview examined the attitudes of stakeholders of educational institutions about the existence of crisis management and crisis communication in educational institutions in the Republic of Croatia in order to get answers to the questions posed by research. The aim of the research was to determine the main causes and consequences of crisis situations, then to determine the characteristics as well as the possibilities and limitations of the application of crisis management and crisis communication in educational institutions in the Republic of Croatia. The results of the conducted research indicate that the system of education at the national, and therefore at the local level, is inefficient in the field of crisis management, although there are certain protocols and regulations by which such situations are treated. The results have shown that educational institutions are greeted with crisis situations unprepared and that the success and effectiveness of crisis management largely depends on the leadership of the institution, i.e., principals. Furthermore, the research has established that in order to successfully resolve the crisis, it is necessary to have a qualified person and formed teams for crisis situations within institutions that would regularly conduct trainings of other stakeholders for crisis resolution and crisis communication. Based on everything, the possibilities of applying crisis management and crisis communication have been determined, but at the same time certain limitations have been established. The scientific contribution of the research is to encourage principals, and all other stakeholders, to better understand the topic, but also to encourage scientists and experts to increase the number of research in the field of crisis management in educational institutions in the Republic of Croatia.
Keywords
kriza
krizne situacije u odgojno-obrazovnim ustanovama
krizni menadžment
krizno komuniciranje
Keywords (english)
crisis
crisis situations in educational institutions
crisis management
crisis communication
Language croatian URN:NBN urn:nbn:hr:162:384925 Study programme Title: Postgraduate specialist study in the management of an educational institution Type of resource Text File origin Born digital Access conditions Open access Terms of use Created on 2023-03-16 09:17:46
