Services of the public libraries are based on equality of access for all users, regardless of their age, race, sex, religion, nationality, language or social status. Equality as library's bussines principle is reflected on the services for specific user groups. Attention in this paper is focused on the people with visual impairments, more specifically on the blind and visually impaired users as a special user group in the library. Visually impaired people need the library to accomplish their opportunity for learning, education, employment, quality conducted free time, and inclusion in society. The key point for successful implementation of the mentioned things are library services, which are impossible to preform without qualified and professional librarians. Librarians must know needs of their users, if they want to preform a high quality services and programs. Theme of this paper are library users with visual impairments. The paper also deals with librarians competencies that are needed to work with this user group. Purpose of the research that is done for this paper, is to determine the situation of the professional training for librarians to work with people with visual impairments in Croatian national libraries. The study used qualitative methods. The interview was conducted with librarians from 27 Croatian public libraries. Results obtained from the research point to the fact that the services, and the training for the librarian in the Croatian public libraries are insufficiently implemented. Surveyed librarians who have attended professional training indicate that it was extremely useful in their work.