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undergraduate thesis
ZAŠTITA POTROŠAČA U EU
Vukovar: College of Applied Sciences "Lavoslav Ružička" in Vukovar, 2020. urn:nbn:hr:150:372894
Marković, Dejan
University of Applied Sciences "Lavoslav Ružička" in Vukovar
Business Department

Institutional repository: Repository of University of Applied Sciences "Lavoslav Ružička" Vukovar

Cite this document

Marković, D. (2020). ZAŠTITA POTROŠAČA U EU (Undergraduate thesis). Vukovar: University of Applied Sciences "Lavoslav Ružička" in Vukovar. Retrieved from https://urn.nsk.hr/urn:nbn:hr:150:372894

Marković, Dejan. "ZAŠTITA POTROŠAČA U EU." Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, 2020. https://urn.nsk.hr/urn:nbn:hr:150:372894

Marković, Dejan. "ZAŠTITA POTROŠAČA U EU." Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, 2020. https://urn.nsk.hr/urn:nbn:hr:150:372894

Marković, D. (2020). 'ZAŠTITA POTROŠAČA U EU', Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, accessed 29 November 2024, https://urn.nsk.hr/urn:nbn:hr:150:372894

Marković D. ZAŠTITA POTROŠAČA U EU [Undergraduate thesis]. Vukovar: University of Applied Sciences "Lavoslav Ružička" in Vukovar; 2020 [cited 2024 November 29] Available at: https://urn.nsk.hr/urn:nbn:hr:150:372894

D. Marković, "ZAŠTITA POTROŠAČA U EU", Undergraduate thesis, University of Applied Sciences "Lavoslav Ružička" in Vukovar, Vukovar, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:150:372894

Metadata
TitleZAŠTITA POTROŠAČA U EU
Title (english)CONSUMER PROTECTION IN THE EU
AuthorDejan Marković
MentorSandra Mrvica Mađarac (mentor)
Committee memberSanja Gongeta (predsjednik povjerenstva)
Committee memberSandra Mrvica Mađarac (član povjerenstva)
Committee memberMirjana Nedović (član povjerenstva)
GranterUniversity of Applied Sciences "Lavoslav Ružička" in Vukovar
(Business Department)
Vukovar
Defense date and country2020-07-08, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
U ovom radu će se pisati o potrošačima i zaštiti potrošača u Hrvatskoj i Europskoj uniji. S obzirom na to može se reći da potrošači kupuju proizvode i koriste usluge koje su im ukazane na određenom tržištu u određenom trenutku. Kod potrošača je bitno da se proučava njihov način ponašanja pri kupovini određenih proizvoda. Ponašanje potrošača se prati od strane poduzeća kako bi bili u mogućnosti predvidjeti i razumjeti njihovo ponašanje. Na ponašanje potrošača pri kupovini utječu tri vrste čimbenika, a to su: društveni čimbenici, osobni čimbenici i psihološki čimbenici. U radu će se spomenuti koja su to temeljna i osnovna prava potrošača, te kako se zaštititi ako dođe do nepoštenog postupanja prema potrošačima. U educiranju i informiranju potrošača o njihovim pravima udruge za zaštitu potrošača imaju aktivnu ulogu, što podrazumijeva jedan od temeljnih ciljeva politike zaštite potrošača. A sve to kako bi potrošačima omogućili lakše snalaženje u mnoštvu složenih propisa i omogućilo učinkovitije ostvarenje njihova prava.
Abstract (english)
In this paper I am going to talk about consumers protection and how to protect consumers in Croatia and European Union. Considerate this, we can say that consumers are people who buy products and consume services, which are provided to them in a particular market at a certain time. It is important for consumers to study their behavior when they are buying certain products. Consumers behavior is followed by company in order to be able to predict and understand their behavior. There are three types of factors that influences consumer behavior while shopping: Social factors, presonal factors and psychological factors. In this paper, I will mention what are the fundamental and basic rights of consumers, and how to protect yourself if there is unfair treatment of consumers. Consumer protection associations have an active activity in educating and informing consumers about their rights. This is one of the fundamental objectives of consumer protection policy. All in order to make it easier for consumers to navigate a multitude of complex regulations and enable them to exercise their rights more effectively.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:150:372894
Study programmeTitle: Trade
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-07-20 07:44:14