Return logistics dates back to the seventies of the 20th century and is linked to recycling processes. The Council of Europe definition is accepted as the official definition. The most important processes of return logistics are recycling, return of new products by consumers, return of used products and return of used-processed products. As such, return logistics is based on economic (lowering logistics costs) and environmental goals (taking care of natural resources). Very often in the literature, return logistics can be found under the name disposal logistics, which differs from the others in the direction and object of the flow. With the accession of the Republic of Croatia to the European Union, companies are increasingly realizing the benefits and increased profits of applying return logistics in the company's operations, but for now this application still remains only at the basic level. Return logistics will be studied as an area of logistics that, by performing certain activities on products and packaging after use, enables the return of value. One of the companies that applies return logistics in its business is Konzum plus d.o.o. Zagreb. Studying the historical development of this company since 1957. so to date, great progress can be seen in terms of increasing the scope of business, the number of stores, the wide range of services they offer to customers and the implementation of systems such as return logistics. Return logistics management is reflected in the implementation of the One Less campaign in 2021, the main goal of which is to reduce plastic waste and the use of reusable ecological bags and the project From Tetra Pak packaging to recycled tissues, the main goal of which is to make consumers aware of the importance recycling of multi-layer cardboard packaging for drinks and educating about the principles of circular economy. Consumers have the right to return/claim goods, and the company is also responsible for material defects to consumers.