Empathy is one of the fundamental skills of every individual that develops throughout life, which allows us to build relationships with other people and without which it would be impossible to live. As such, it is also of great importance in the business environment and helps us achieve good business results by connecting with other people and maintaining relationships with them. It is a fundamental skill of all social abilities important for work and is recognized as a key competence of a good manager who is responsible for the functioning of the work in the organization and for the needs and satisfaction of his colleagues with work. It allows a good leader to understand and support others in a way that encourages their ability to develop. A good manager must have personal, interpersonal, communication and group skills, and special emphasis is on communication skills without which it is impossible to manage the organization. In the business world, communication is of great importance because of the impact on the relationships within the organization between co-workers with each other, but also on the relationship between managers and co-workers. If communication in the workplace is poor, employees may have inaccurate information, which will make it difficult for them to work properly, and they may become less motivated. Ultimately, this leads to their dissatisfaction. The manager of the organization has the greatest responsibility for this. Good communication in the organization allows the manager to organize and create a business structure. The existence of the organization would not be possible without communication, which consists of transmitting messages, exchanging information, issuing and receiving orders between individual structures in the organization, contacts with business partners, customers. For successful communication with others, it is important that we are able to understand their views, and it is precisely understanding others and connecting with them that is an area of empathy.