The purpose of this final paper is to present the procedure of resolving an administrative matter. In addition to the theoretical part in which each phase of resolving an administrative case is analyzed, a practical example of resolving an administrative matter in an administrative procedure initiated at the request of a party with a public body for the purpose of releasing the obligation to pay utility fees is analyzed. The administrative procedure is regulated by the provisions of the General Administrative Procedure Act. The paper analyzes the party in the administrative procedure and the type of administrative matters with regard to how many parties appear in the procedure. In the first phase of the paper, the initiation and management of an administrative case and the direct resolution of an administrative matter were theoretically analyzed, with reference to a practical example of an administrative case initiated with a public body. The paper presents all legal actions in the procedure that a public body has taken for the purpose of conducting a procedure initiated at the request of a party in order to exercise the rights of a party in accordance with the Law. After the decision rejecting the party's request for release from the obligation to pay the utility fee, the notification and delivery of the decision to the party was theoretically analyzed. Invoices and receipts were also analyzed in parallel on a practical example. Given that the party filed a complaint with the second-instance body, believing that the first-instance body violated its legal interests by rejecting its request as unfounded, in the last phase of the work, legal remedies in administrative proceedings were theoretically analyzed. Furthermore, on a practical example, the appeal, procedure and powers of the first-instance and second-instance body regarding the appeal were also analyzed, as well as the rejection of the appeal of the second-instance body and the issuance of a second-instance decision.