Title Zaštita i prava potrošača : Specijalistički završni rad
Title (english) Consumer protection and rights
Author Ana Pušelj
Mentor Domagoj Rožac (mentor)
Committee member Milorad Ćupurdija (predsjednik povjerenstva)
Granter The University of Applied Sciences Baltazar Zaprešić (Chair of Law and General Courses) Zaprešić
Defense date and country 2023, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Law Financial Law
Abstract Problematika kojom će se rad baviti vezana je uz ulogu potrošača u kupoprodajnom odnosu, te uz njegovu sigurnost i prava koja su mu kroz zakone zajamčeni. Potrošač je bitna karika u ostvarivanju održivog rasta i razvoja gospodarstva, stoga se njegovoj zaštiti treba pristupiti planirano i detaljno. Potrošač je u EU, pa tako i u RH, zaštićen prije svega samim zakonom, ali i direktivama i raznim strategijama, međutim problem je nedovoljna opća informiranost potrošača o njegovim pravima. Jedan od najbitnijih naglasaka kroz razne edukativne programe je povećati svijest potrošača i učiniti mu informacije koje se tiču njegovih prava dostupnijima. U Republici Hrvatskoj (dalje: RH) potrošačeva prava regulirana su Zakonom o zaštiti potrošača („Narodne novine“, broj: 19/2022.) koji je usklađen s direktivama Europske Unije (dalje: EU). Bit će prikazani rezultati relevantnih istraživanja vezanih uz zaštitu potrošača u EU, na temelju kojih će biti postavljeni zaključci o trenutnoj situaciji vezanoj uz problematiku, te budućim smjerovima u kojima bi trebalo ići s ciljem da se potrošaču pruži sigurnost, povjerenje i informiranost u svakoj vrsti kupoprodajnog odnosa. Prema istraživanjima prikazanim u radu, vidljivo je da su potrošači nedovoljno educirani o svojim pravima. Svrha specijalističkog rada upravo je ukazati potrošačima na njihova prava, te način na koji ista mogu ostvariti, s ciljem osnaživanja potrošača. U radu je korištena metoda deskripcije za opisivanje pojava koje su predmet istraživanja te metoda kompilacije kojom su u radu prikazana tri posljednja istraživanja i to dva u vezi komparacije zaštiti potrošača u EU, a treće istraživanje u vezi ugroženosti potrošača na razini EU kao cjeline kod online kupovine. Potrošača uz zakon i direktivu, također štite i Europske organizacije za zaštitu potrošača i Mreža europskih potrošačkih centara na način da promiču i brane njihove interese, ali i sam Europski parlament koji nastoji svojim radom i odlukama poboljšati pravila koja utječu na zaštitu potrošača u Europskoj uniji. Provođenje politike koja štiti sigurnost građana i njihove ekonomske interese jedno je od ključnih ciljeva EU-a, ujedno i RH kao njene članice.
Abstract (english) This paper will provide information’s about consumer rights and his safety guaranteed through the national laws. In addition, this paper will explain consumer role for the economy and his impact for economic growth. As the consumer is essential figure in every economy, its protection should be approached in planned and detailed manner. Although, the consumer is well protected by laws, directives and strategies, it's obvious that average consumer from EU, Croatia included, is not well informed about his rights. One of the most important goals is to increase consumer awareness and make information’s about his rights more accessible through various educational programs. Consumer rights are in Croatia regulated by the Law, which is balanced with the EU Directive. The results of relevant researches related to consumer protection in the EU will be presented in this paper, on the basis of which conclusions will be made about the current situation related to this issue, and the future directions which should be taken with the aim of providing security, trust and information for the consumer. Through researches shown in this paper, consumers aren't well informed about their rights. The purpose is to learn consumers about their rights and the way they can achieve them with the aim of strengthening them. The paper used the method of description to describe the phenomena that are the subject of the research and the method of compilation, which presented the three latest studies in the paper, two of them related to the comparison of consumer protection in the EU, and the third study related to the vulnerability of consumers at the EU level as a whole when shopping online. Consumers are protected by the European Organizations for consumer protection and Network of European consumer centers in the way to protect their interests, as well as the European Parliament which, by its work and decisions, improves regulations that are affecting consumer protection in the European Union. Implementation of politics that protects safety of citizens and their economic interests is on of the key goals of the EU and Croatia as its member as well.
Keywords
Potrošač
Zaštita potrošača
Informiranost
Potrošačka prava
Keywords (english)
Consumer
Consumer protection
Information
Consumer rights
Language croatian
URN:NBN urn:nbn:hr:129:560683
Study programme Title: Financial Management . Specialist Graduate Professional Study Study programme type: professional Study level: specialist graduate Academic / professional title: stručni specijalist / stručna specijalistica financijskog menadžmenta (stručni specijalist / stručna specijalistica financijskog menadžmenta)
Type of resource Text
File origin Born digital
Access conditions Access restricted to students and staff of home institution
Terms of use
Created on 2023-06-01 15:30:11