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undergraduate thesis
Upravljanje redovima čekanja
Rijeka: University of Rijeka, Faculty of Economics and Business, 2018. urn:nbn:hr:192:121840
Baranić, Sven
University of Rijeka
Faculty of Economics and Business

Institutional repository: Repository of the University of Rijeka, Faculty of Economics and Business

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Baranić, S. (2018). Upravljanje redovima čekanja (Undergraduate thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:121840

Baranić, Sven. "Upravljanje redovima čekanja." Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, 2018. https://urn.nsk.hr/urn:nbn:hr:192:121840

Baranić, Sven. "Upravljanje redovima čekanja." Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, 2018. https://urn.nsk.hr/urn:nbn:hr:192:121840

Baranić, S. (2018). 'Upravljanje redovima čekanja', Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, accessed 21 December 2024, https://urn.nsk.hr/urn:nbn:hr:192:121840

Baranić S. Upravljanje redovima čekanja [Undergraduate thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2018 [cited 2024 December 21] Available at: https://urn.nsk.hr/urn:nbn:hr:192:121840

S. Baranić, "Upravljanje redovima čekanja", Undergraduate thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:192:121840

Metadata
TitleUpravljanje redovima čekanja
Title (english)Queue Management
AuthorSven Baranić
MentorNenad Vretenar (mentor)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2018-09-10, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Susret sa redovima čekanja dio je svakodnevnice današnjeg čovjeka. Gdje god da se okrenemo, postoji red u kojem se čeka za nešto. Postoje redovi u doslovnom smislu te riječi i za njih se može reći da nisu predmetom kvalitetne organizacije rada i usluge. No, isto tako postoje nevjerojatno dobro usklađene metode kojima se stvara redoslijed pružanja određenog spektra usluga na način da takvi primjeri sami po sebi definiraju principe upravljanja redovima čekanja. O takvim primjerima, kao i o načinu organizacije što kvalitetnijeg pružanja usluga, kod koje izostaje čekanje, govori ovaj rad.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:192:121840
Study programmeTitle: Business economics; specializations in: Finance and Accounting, Entrepreneurship, Management, Finance and Banking, Marketing, International Business, IT Business
Course: Management
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsClosed access
Terms of useLicence In copyright icon
Created on2018-12-07 12:57:19