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master's thesis
Poslovno pregovaranje prilikom pružanja administrativnih usluga
Rijeka: University of Rijeka, Faculty of Economics and Business, 2020. urn:nbn:hr:192:996899
Mihaljević, Natalija
University of Rijeka
Faculty of Economics and Business

Institutional repository: Repository of the University of Rijeka, Faculty of Economics and Business

Cite this document

Mihaljević, N. (2020). Poslovno pregovaranje prilikom pružanja administrativnih usluga (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:996899

Mihaljević, Natalija. "Poslovno pregovaranje prilikom pružanja administrativnih usluga." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:192:996899

Mihaljević, Natalija. "Poslovno pregovaranje prilikom pružanja administrativnih usluga." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:192:996899

Mihaljević, N. (2020). 'Poslovno pregovaranje prilikom pružanja administrativnih usluga', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 28 April 2024, https://urn.nsk.hr/urn:nbn:hr:192:996899

Mihaljević N. Poslovno pregovaranje prilikom pružanja administrativnih usluga [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2020 [cited 2024 April 28] Available at: https://urn.nsk.hr/urn:nbn:hr:192:996899

N. Mihaljević, "Poslovno pregovaranje prilikom pružanja administrativnih usluga", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:192:996899

Metadata
TitlePoslovno pregovaranje prilikom pružanja administrativnih usluga
Title (english)Business negotiations during provision of administration services
AuthorNatalija Mihaljević
MentorHeri Bezić (mentor)
Committee memberHeri Bezić (predsjednik povjerenstva)
Committee memberTomislav Galović (član povjerenstva)
Committee memberAna Štambuk (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2020-09-22, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Tematika diplomskog rada je važnost poslovnog pregovaranja u poslovnom svijetu, koje sve više dobiva na značaju. Postoje mnoge definicije koje su prikazane u teoretskom dijelu rada. Može se sažeti da je poslovno pregovaranje proces komunikacije između dvije ili više strana, koje se temelji na vještinama pregovaranja, odnosno komuniciranja, s ciljem da obje strane budu zadovoljne ishodom. Glavni cilj pregovora je postići „win-win“ ishod, koji bi značio zadovoljstvo za obje strane. Uspješno zaključivanje pregovora otvara mogućnosti za nove poslovne prilike i financijski rast tvrtke. Važnost se stavlja na vještine pregovarača, koje se stječu dobrom pripremom i dugogodišnjim iskustvom sudjelovanja u radu pregovaračkih timova iz cjelokupnog aspekta profesionalnog djelovanja, ali treba voditi računa i o osobnim karakteristikama pregovarača. Poduzeća stavljaju naglasak na obuku pregovarača i procese poslovnih pregovora koji se odvijaju, da bi ostvarila konkurentnost na tržištu.
Abstract (english)
The subject of this master's thesis is the importance of the business negotiation in the business environment, which is gaining in importance. There are several definitions explained in the theoretical part of the thesis. It can be summarized that business negotiation is a process of communication between two or more parties, based on negotiation or communication skills, in order to make both parties happy with the outcome. The main objective of the negotiations is to achieve a win-win outcome, which would mean satisfaction for both parties. Successful settlement of negotiations opens possibilities for new business opportunities and financial growth of the company. The importance of the negotiator's skills acquired through quality preparation and longtime experience of partaking in the work of negotiation teams are emphasised among the entire range of professional activities. However, the negotiator's personal traits have to be taken into consideration as well. In order to be competitive in the market, companies prioritise the negotiator's training and the business negotiation processes that take place.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:996899
Study programmeTitle: Business Economics; specializations in: Finance and Banking, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business, International Business IT Business
Course: Finance and Banking
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-11-14 10:33:32