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master's thesis
Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar
Rijeka: University of Rijeka, Faculty of Economics and Business, 2021. urn:nbn:hr:192:114553
Prka, Vlatka
University of Rijeka
Faculty of Economics and Business

Institutional repository: Repository of the University of Rijeka, Faculty of Economics and Business

Cite this document

Prka, V. (2021). Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar (Master's thesis). Rijeka: University of Rijeka, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:192:114553

Prka, Vlatka. "Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:114553

Prka, Vlatka. "Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar." Master's thesis, University of Rijeka, Faculty of Economics and Business, 2021. https://urn.nsk.hr/urn:nbn:hr:192:114553

Prka, V. (2021). 'Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar', Master's thesis, University of Rijeka, Faculty of Economics and Business, accessed 29 April 2024, https://urn.nsk.hr/urn:nbn:hr:192:114553

Prka V. Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar [Master's thesis]. Rijeka: University of Rijeka, Faculty of Economics and Business; 2021 [cited 2024 April 29] Available at: https://urn.nsk.hr/urn:nbn:hr:192:114553

V. Prka, "Utjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar", Master's thesis, University of Rijeka, Faculty of Economics and Business, Rijeka, 2021. Available at: https://urn.nsk.hr/urn:nbn:hr:192:114553

Metadata
TitleUtjecaj osobina zaposlenih na uspješnost pregovaranja u stanici za tehnički pregled vozila Euroduhan, Bjelovar
Title (english)The influence of employee characteristics on the success of negotations in tehnical inspection station in EURODUHAN, Bjelovar
AuthorVlatka Prka
MentorTomislav Galović (mentor)
Committee memberTomislav Galović (predsjednik povjerenstva)
Committee memberHeri Bezić (član povjerenstva)
Committee memberAna Štambuk (član povjerenstva)
GranterUniversity of Rijeka
Faculty of Economics and Business
Rijeka
Defense date and country2021-05-13, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Ekonomski teoretičari, ali i stručna javnost sve više prepoznaju važnost procesa komuniciranja i pregovaranja u poslovnom svijetu te načina na koji zaposlenici komuniciraju i pregovaraju s klijentima. Sam način komuniciranja i pregovaranja u velikoj mjeri ovisi o utjecaju individualnih osobina na tijek komunikacije i pregovaranja. Tim daje se do znanja da individualne osobitosti kao: strpljivost, smirenost, sposobnost pažljivog slušanja, razumijevanje neverbalne komunikacije mogu značajno utjecati na kvalitetu komunikacije i poslovnog pregovaranja. S obzirom na navedeno, predmet diplomskog rada je razumijevanje strategija poslovnog pregovaranja, specifičnosti poslovnog pregovaranja i pregovaračkih sposobnosti članova tehničkog tima na primjeru tehničke stanice „Euroduhan“. Glavni cilj rada je razumjeti kako utjecaj osobina zaposlenih djeluje na razvijanje poslovnih strategija u stanici za tehnički pregled vozila Euroduhan, Bjelovar. Istovremeno, online istraživanje za klijente stanice za tehnički pregled vozila u Euroduhan, Bjelovar, pokazalo je uspješnu primjenu odabranih metoda komunikacije i poslovnih strategija te da jedan od najvažnijih razloga odabira „Euroduhan“ Bjelovar je kvalitetna komunikacija i dobre pregovaračke strategije uz učinkovit postupak provjere tehničke ispravnosti i obnove registracije vozila.
Abstract (english)
Economic theorists also increasingly recognise the importance of the business world communication and negotiation process and how employees communicate and negotiate with clients. The way to communicate and to negotiate is largely dependent on the influence of individual qualities on the course of communication and negotiation. This makes it clear that individual personalities, such as patience, calm, ability to listen carefully, understand nonverbal communication can significantly affect the quality of communication and business negotiation. In the light of the above, the subject of graduate work is to understand the business negotiation strategies, the specificities of business negotiation and the negotiating skills of members of the technical team in the example of the "Euroduhan" technical station. The main objective of the final paper is to understand how the impact of the quality of employees affects the development of business strategies at the vehicle roadworthiness test station. Euroduhan, Bjelovar. At the same time, online research for the customer's technical inspection centres in „Euroduhan“, Bjelovar, has shown a successful application of selected communication and business strategies and that one of the most important reasons for selecting “Euroduhan" Bjelovar is good communication and good negotiating strategies with an effective process of verifying roadworthiness and renewal of vehicle registration.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:192:114553
Study programmeTitle: Business Economics; specializations in: Finance and Banking, Entrepreneurship, Management, Finance and Accounting, Marketing, International Business, IT Business, International Business IT Business
Course: Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2021-05-26 17:21:18