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undergraduate thesis
Upravljanje kvalitetom na primjeru HEP D.D.
Zagreb: University of Zagreb, Faculty of Economics and Business, 2023. urn:nbn:hr:148:034688
Mikulić, Monika
University of Zagreb
Faculty of Economics and Business
Department of Trade and International Business

Institutional repository: REPEFZG

Cite this document

Mikulić, M. (2023). Upravljanje kvalitetom na primjeru HEP D.D. (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:034688

Mikulić, Monika. "Upravljanje kvalitetom na primjeru HEP D.D.." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2023. https://urn.nsk.hr/urn:nbn:hr:148:034688

Mikulić, Monika. "Upravljanje kvalitetom na primjeru HEP D.D.." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2023. https://urn.nsk.hr/urn:nbn:hr:148:034688

Mikulić, M. (2023). 'Upravljanje kvalitetom na primjeru HEP D.D.', Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, accessed 28 November 2024, https://urn.nsk.hr/urn:nbn:hr:148:034688

Mikulić M. Upravljanje kvalitetom na primjeru HEP D.D. [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2023 [cited 2024 November 28] Available at: https://urn.nsk.hr/urn:nbn:hr:148:034688

M. Mikulić, "Upravljanje kvalitetom na primjeru HEP D.D.", Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:148:034688

Metadata
TitleUpravljanje kvalitetom na primjeru HEP D.D.
Title (english)Quality management on the example of the HEP D.D.
AuthorMonika Mikulić
MentorLuka Buntić (mentor)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Trade and International Business)
Zagreb
Defense date and country2023-06-29, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Rad se sastoji od četiri poglavlja. Prvo poglavlje odnosi se na uvodni cilj i svrhu, drugi dio definiranje pojma upravljanje kvalitetom i standarda, treći na analizu poslovanja i povijest HEP D.D., a četvrto poglavlje sastoji se od definiranja upravljanja kvalitetom u HEP D.D. Upravljanje kvalitetom predstavlja ključni faktor u svim organizacijama, omogućuje da se isporuči proizvod i usluga koji su u skladu s očekivanjima korisnika. U ovom radu pisalo se o kvaliteti u HEP D.D. (elektroprivreda). U svojoj organizaciji koristi razne standarde upravljanja poput ISO 14001;2015, ISO 45001;2018, i slične. Primjenom sustava upravljanja kvalitetom HEP D.D. je uspostavio jasne i definirane procese sa svrhom usavršavanja.
Abstract (english)
The work consists of four chapters. The first chapter refers to the introductory goal and purpose, the second part defines the concept of quality management and standards, the third part deals with the analysis of business and the history of HEP D.D. , and the fourth chapter consists of defining quality management in HEP ​​D.D. Quality management is a key factor in all organizations, enabling the delivery of products and services that meet customer expectations. In this paper, it was written about quality in HEP ​​D.D. (power industry). In its organization, it uses various management standards such as ISO 14001; 2015, ISO 45001; 2018, and similar. By applying the quality management system HEP D.D. has established clear and defined processes with the purpose of improvement.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:034688
Study programmeTitle: Business Economics
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a pristupnik/pristupnica ekonomije (stručni/a pristupnik/pristupnica ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2023-06-29 11:01:04