prikaz prve stranice dokumenta Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava
Embargo period 2025-09-26
master's thesis
Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava
Zagreb: University of Zagreb, Faculty of Economics and Business, 2023. urn:nbn:hr:148:981684
Slunjski, Ana
University of Zagreb
Faculty of Economics and Business

Institutional repository: REPEFZG

Cite this document

Slunjski, A. (2023). Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:981684

Slunjski, Ana. "Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2023. https://urn.nsk.hr/urn:nbn:hr:148:981684

Slunjski, Ana. "Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2023. https://urn.nsk.hr/urn:nbn:hr:148:981684

Slunjski, A. (2023). 'Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 16 June 2024, https://urn.nsk.hr/urn:nbn:hr:148:981684

Slunjski A. Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2023 [cited 2024 June 16] Available at: https://urn.nsk.hr/urn:nbn:hr:148:981684

A. Slunjski, "Informiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2023. Available at: https://urn.nsk.hr/urn:nbn:hr:148:981684

Metadata
TitleInformiranost građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava
Title (english)Awarness of the citizens of the city Karlovac on the possibilities of exercisting consumer right
AuthorAna Slunjski
MentorKristina Petljak (mentor)
Committee memberDario Dunković (predsjednik povjerenstva)
Committee memberSanda Soucie (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
Zagreb
Defense date and country2023-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
U ovom radu pobliže se objašnjava pojam i značenje zaštite potrošača te su istraženi načini ostvarivanja ovih prava u Republici Hrvatskoj. Definiran je institucionalni okvir zaštite potrošača u Republici Hrvatskoj odnosno istraženi su nositelji zaštite. Analiziran je trenutno važeći Zakon o zaštiti potrošača iz 2022. godine. Navedeni su i drugi zakonski i podzakonski akti koji se odnose na zaštitu potrošača u Republici Hrvatskoj. Ispitana je i usklađenost zaštite potrošača u Republici Hrvatskoj sa Europskom unijom. Posebno područje ovog rada zauzima uloga udruga u zaštiti potrošača te istraživanje rada lokalne udruge za zaštitu potrošača iz Karlovca, Udruge Korana. Provedeno je istraživanje o informiranosti građana grada Karlovca o mogućnostima ostvarivanja potrošačkih prava putem Udruge Korana te su predstavljeni rezultati istraživanja i navedene preporuke za rad ove udruge a koje se mogu primijeniti i na bilo koju drugu lokalnu udrugu za zaštitu potrošača. Istraživanje je potvrdilo da se radi o temi koja je za građane vrlo bitna te su se građani pozitivno izjasnili o financiranju rada udruga koje se bave tematikom zaštite potrošača.
Abstract (english)
In this paper, the concept and meaning of consumer protection is explained in more detail, and the ways of exercising these rights in the Republic of Croatia are explored. The institutional framework of consumer protection in the Republic of Croatia has been defined, that is, the bearers of protection have been investigated. The currently valid Consumer Protection Act of 2022 was analyzed. Other legal and by-laws relating to consumer protection in the Republic of Croatia are also listed. The conformity of consumer protection in the Republic of Croatia with the European Union was examined. A special area of this work is the role of associations in consumer protection and research into the work of the local association for consumer protection from Karlovac, Association Korana. A survey was conducted on the awareness of the citizens of the city of Karlovac about the possibilities of exercising consumer rights through the Korana Association, and the results of the survey and recommendations for the work of this association were presented, which can be applied to any other local association for consumer protection. The survey confirmed that this is a topic that is very important for citizens, and citizens spoke positively about the financing of the work of associations that deal with the topic of consumer protection.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:981684
Study programmeTitle: Management and marketing in retail
Study programme type: professional
Study level: specialist graduate
Academic / professional title: stručni/a specijalist/specijalistica menadžmenta i marketinga maloprodaje (stručni/a specijalist/specijalistica menadžmenta i marketinga maloprodaje)
Type of resourceText
File originBorn digital
Access conditionsEmbargoed access
Embargo expiration date: 2025-09-26
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2023-09-25 13:10:13