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master's thesis
Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja
Zagreb: University of Zagreb, Faculty of Economics and Business, 2024. urn:nbn:hr:148:090902
Valjak, Valentina
University of Zagreb
Faculty of Economics and Business
Department of Informatics

Institutional repository: REPEFZG

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Valjak, V. (2024). Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:090902

Valjak, Valentina. "Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:090902

Valjak, Valentina. "Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2024. https://urn.nsk.hr/urn:nbn:hr:148:090902

Valjak, V. (2024). 'Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 20 November 2024, https://urn.nsk.hr/urn:nbn:hr:148:090902

Valjak V. Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2024 [cited 2024 November 20] Available at: https://urn.nsk.hr/urn:nbn:hr:148:090902

V. Valjak, "Primjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:148:090902

Metadata
TitlePrimjena softvera za robotsku automatizaciju procesa UiPath u upravljanju poslovnim procesima osiguranja
Title (english)The application of UiPath software for robotic process automation in insurance business process management
AuthorValentina Valjak
MentorVesna Bosilj Vukšić (mentor)
Committee memberNikola Vlahović (član povjerenstva)
Committee memberLjubica Milanović Glavan (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Informatics)
Zagreb
Defense date and country2024-10-21, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Business Informatics
Abstract
Ovaj diplomski rad istražuje robotsku automatizaciju procesa (RPA) i njezinu primjenu u osiguravajućim društvima. Cilj rada je analizirati kako RPA tehnologija može unaprijediti poslovne procese u osigurateljstvu, poboljšati efikasnost, smanjiti operativne troškove te podići kvalitetu usluga. Rad se bavi definicijom i primjenom softverskih robota te prednostima i izazovima njihove implementacije. Poseban naglasak stavljen je na praktične primjere iz osiguravateljskog sektora, gdje RPA donosi poboljšanja u upravljanju poslovnim procesima. Kroz empirijsko istraživanje prikazani su stavovi i iskustva korisnika te su dane preporuke za daljnje unaprjeđenje usluga osiguranja.
Abstract (english)
This thesis explores robotic process automation (RPA) and its application in insurance companies. The aim of the paper is to analyze how RPA technology can enhance business processes in the insurance industry, improve efficiency, reduce operational costs, and increase service quality. The paper discusses the definition and application of software robots, as well as the advantages and challenges of their implementation. Special emphasis is placed on practical examples from the insurance sector, where RPA improves business process management. Through empirical research, user perspectives and experiences are presented, along with recommendations for further improvements in insurance services.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:090902
Study programmeTitle: Business economics
Study programme type: university
Study level: integrated undergraduate and graduate
Academic / professional title: sveučilišni magistar ekonomije/sveučilišna magistra ekonomije (sveučilišni magistar ekonomije/sveučilišna magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution-NonCommercial-ShareAlike 3.0 Unported (CC BY-NC-SA 3.0) icon
Created on2024-10-22 20:13:16