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master's thesis
Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj
Zagreb: University of Zagreb, Faculty of Economics and Business, 2015. urn:nbn:hr:148:912981
Sekol, Iliana
University of Zagreb
Faculty of Economics and Business

Institutional repository: REPEFZG

Cite this document

Sekol, I. (2015). Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:912981

Sekol, Iliana. "Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2015. https://urn.nsk.hr/urn:nbn:hr:148:912981

Sekol, Iliana. "Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2015. https://urn.nsk.hr/urn:nbn:hr:148:912981

Sekol, I. (2015). 'Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:148:912981

Sekol I. Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2015 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:148:912981

I. Sekol, "Zadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:148:912981

Metadata
TitleZadovoljstvo korisnika telekomunikacijskih usluga u Hrvatskoj
Title (english)Customer satisfaction of telecommunication services in Croatia
AuthorIliana Sekol
MentorNikola Knego (mentor)
Committee memberBlaženka Knežević (predsjednik povjerenstva)
Committee memberSanda Renko (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
Zagreb
Defense date and country2015-09-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Struktura tržišta telekomunikacijskih usluga je izuzetno važan čimbenik razvoja svake zemlje. Naime, što vlada veći stupanj konkurencije na spomenutom tržištu cijene usluga su povoljnije a samim time i pristupačnije širem sloju građana. Veća i povoljnija dostupnost telekomunikacijskih usluga ima za posljedicu veću dostupnost informacija za sve građane a time posljedično utječe i na obrazovanje. Nove i moderne tehnologije na velika vrata ulaze u Hrvatsku donoseći sa sobom nove oblike elektroničkih komunikacija, potičući time razvoj telekomunikacijskog sektora. Čovjek uz pomoć telekomunikacija olakšava samu komunikaciju i spajanje ljudi te je najvažniji čimbenik u globalizaciji. Jakim i brzim razvojem telekomunikacijska grana je postala dostupna gotovo svima. Pružatelji telekomunikacijskih usluga čine operateri čije su poslovne aktivnosti usmjerene prema jednom cilju: zadovoljavanju potreba korisnika i stjecanje dugoročnih povoljnih međusobnih odnosa.
Abstract (english)
The structure of the telecommunications market is an extremely important factor in the development of any country. Specifically, the government greater degree of competition in this market prices of services are more favorable time and therefore accessible to broader range of citizens. Greater and favorable availability of telecommunication services has resulted in greater access to information for all citizens during the consistent impact on education. New and modern technology entrance to Croatia bringing along new forms of electronic communications, while encouraging the development of the telecommunications sector. The man with the help of telecommunications facilitates communications and connect people and is the most important factor in globalization. Strong and quick development of telecommunication branch became available to almost everyone. Telecommunications providers and their operators whose operating activities are geared toward one goal: meeting the needs of users and the acquisition of long-term favorable mutual relations.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:912981
Study programmeTitle: Business Economics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2016-11-03 13:01:06