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master's thesis
Upravljanje poslovnim procesima i softverski roboti
Zagreb: University of Zagreb, Faculty of Economics and Business, 2020. urn:nbn:hr:148:411857
Paponja, Katarina
University of Zagreb
Faculty of Economics and Business
Department of Informatics

Institutional repository: REPEFZG

Cite this document

Paponja, K. (2020). Upravljanje poslovnim procesima i softverski roboti (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:411857

Paponja, Katarina. "Upravljanje poslovnim procesima i softverski roboti." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:411857

Paponja, Katarina. "Upravljanje poslovnim procesima i softverski roboti." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:411857

Paponja, K. (2020). 'Upravljanje poslovnim procesima i softverski roboti', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 20 November 2024, https://urn.nsk.hr/urn:nbn:hr:148:411857

Paponja K. Upravljanje poslovnim procesima i softverski roboti [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2020 [cited 2024 November 20] Available at: https://urn.nsk.hr/urn:nbn:hr:148:411857

K. Paponja, "Upravljanje poslovnim procesima i softverski roboti", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:148:411857

Metadata
TitleUpravljanje poslovnim procesima i softverski roboti
Title (english)Business process management and software robots
AuthorKatarina Paponja
MentorVesna Bosilj Vukšić (mentor)
Committee memberLjubica Milanović Glavan (predsjednik povjerenstva)
Committee memberNikola Vlahović (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Informatics)
Zagreb
Defense date and country2020-03-02, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Business Informatics
Abstract
Danas nije pitanje hoće li se poduzeće digitalno transformirati nego je pitanje kad će se transformirati. Kao dio digitalne transformacije primjenjuje se i automatizacija poslovnih procesa usmjerena na primjenu softverske robotike koja na temelju strojnog učenja i umjetne inteligencije unaprjeđuje poslovne procese. Automatizacija poslovnih procesa se odvija na strateškoj i operativnoj razini u svrhu reduciranih troškova, poboljšanja iskustva klijenata, smanjenju rizika itd. Na strateškoj razini primjenjuje se filozofija upravljanja poslovnim procesima (engl. Business Process Management) kako bi se optimizirali procesi organizacije integrirajući BPM softverski alat s ostalim softverima organizacije. Operativna razina podrazumijeva niz ponavljajućih aktivnosti koji se mogu optimizirati koristeći jedan od softverski alata Robotske procesne automatizacije (RPA). Iako različita, navedena dva alata se mogu kombinirati u svrhu povećanja dodane vrijednosti organizacije i optimizacije poslovanja što će se u ovome radu detaljnije analizirati i podrobnije objasniti. Stoga, cilj ovog rada je analizom sekundarnih podataka utvrditi sličnosti i različitosti BPM i RPA te utvrditi kako se dva alata mogu međusobno komplementirati u svrhu optimalnog unaprjeđenja poslovnih procesa poduzeća. Analiza će obuhvaćati prikupljanje podataka o karakteristikama pojedinih alata, implementacije istih i način primjene u poslovanju.
Abstract (english)
Nowadays, it is not a question of whether a business will transform digitally, but rather a question of when it will be transformed. As part of the digital transformation, business process automation is focused on the application of software robotics that enhances business processes based on machine learning and artificial intelligence. Business process automation takes place at a strategic and operational level to reduce costs, improve customer experience, reduce risk, etc. At the strategic level, a Business Process Management (BPM) philosophy is applied to optimize organizational processes by integrating BPM software tools with other organization software. The operational level involves a series of repetitive activities that can be optimized using one of the Robotic Process Automation (RPA) software tools. Although different, these two tools can be combined to increase organizational value and optimize business, which will be analyzed and explained in more detail in this paper. Therefore, the aim of this paper is to analyze the similarities and differences of BPM and RPA by analyzing secondary data and to determine how the two tools can complement each other for the purpose of optimizing the enterprise business processes. The analysis will include the collection of data on the characteristics of individual tools, their implementation and how they are applied in business.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:411857
Study programmeTitle: Economics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-06-23 10:23:57