prikaz prve stranice dokumenta Consumer satisfaction with dental care services in Croatia
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undergraduate thesis
Consumer satisfaction with dental care services in Croatia
Zagreb: University of Zagreb, Faculty of Economics and Business, 2020. urn:nbn:hr:148:394933
Gržetić, Nera
University of Zagreb
Faculty of Economics and Business
Department of Macroeconomics and Economic Development

Institutional repository: REPEFZG

Cite this document

Gržetić, N. (2020). Consumer satisfaction with dental care services in Croatia (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić, Nera. "Consumer satisfaction with dental care services in Croatia." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić, Nera. "Consumer satisfaction with dental care services in Croatia." Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić, N. (2020). 'Consumer satisfaction with dental care services in Croatia', Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić N. Consumer satisfaction with dental care services in Croatia [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2020 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:148:394933

N. Gržetić, "Consumer satisfaction with dental care services in Croatia", Undergraduate thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:148:394933

Metadata
TitleConsumer satisfaction with dental care services in Croatia
AuthorNera Gržetić
MentorŠime Smolić (mentor)
MBZ: 286083
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Macroeconomics and Economic Development)
Zagreb
Defense date and country2020-09-15, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Macroeconomics
Abstract
The main topic covered by this thesis is consumer satisfaction with dental care services in Zagreb, Croatia. The aim of the thesis is to conduct a research and collect the data which could help us better understand customer satisfaction with the services of dental medicine. Customer satisfaction is defined as the level of satisfaction each customer gets from purchasing a product or a service. Customer satisfaction is usually measured through online surveys where customers express their satisfaction, complaints and ideas for future improvement. The paper is based on the data collected in a small scale online research. The research is administrated by an online questionnaire containing seventeen questions. The sample includes 317 participants. The gathered results are conclusive with other similar research which are also explained in the thesis. The main finding is that the level of customer satisfaction with dental health care services in Zagreb, Croatia is high.
Keywords
Languageenglish
URN:NBNurn:nbn:hr:148:394933
Study programmeTitle: Business Economics in English
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/ prvostupnica(baccalaureus/ baccalaurea) ekonomije (sveučilišni/a prvostupnik/ prvostupnica(baccalaureus/ baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-09-15 11:42:11