prikaz prve stranice dokumenta Consumer satisfaction with dental care services in Croatia
Pristup korisnicima matične ustanove
završni rad
Consumer satisfaction with dental care services in Croatia
Zagreb: Sveučilište u Zagrebu, Ekonomski fakultet, 2020. urn:nbn:hr:148:394933
Gržetić, Nera
Sveučilište u Zagrebu
Ekonomski fakultet
Katedra za makroekonomiju i gospodarski razvoj

Institucijski repozitorij: REPEFZG

Citirajte ovaj rad

Gržetić, N. (2020). Consumer satisfaction with dental care services in Croatia (Završni rad). Zagreb: Sveučilište u Zagrebu, Ekonomski fakultet. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić, Nera. "Consumer satisfaction with dental care services in Croatia." Završni rad, Sveučilište u Zagrebu, Ekonomski fakultet, 2020. https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić, Nera. "Consumer satisfaction with dental care services in Croatia." Završni rad, Sveučilište u Zagrebu, Ekonomski fakultet, 2020. https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić, N. (2020). 'Consumer satisfaction with dental care services in Croatia', Završni rad, Sveučilište u Zagrebu, Ekonomski fakultet, citirano: 28.12.2024., https://urn.nsk.hr/urn:nbn:hr:148:394933

Gržetić N. Consumer satisfaction with dental care services in Croatia [Završni rad]. Zagreb: Sveučilište u Zagrebu, Ekonomski fakultet; 2020 [pristupljeno 28.12.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:148:394933

N. Gržetić, "Consumer satisfaction with dental care services in Croatia", Završni rad, Sveučilište u Zagrebu, Ekonomski fakultet, Zagreb, 2020. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:148:394933

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:148:394933
Podaci o radu
NaslovConsumer satisfaction with dental care services in Croatia
AutorNera Gržetić
MentorŠime Smolić (mentor)
MBZ: 286083
Ustanova koja je dodijelila
akademski / stručni stupanj		Sveučilište u Zagrebu
Ekonomski fakultet
(Katedra za makroekonomiju i gospodarski razvoj)
Zagreb
Datum i država obrane2020-09-15, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Makroekonomija
Sažetak
The main topic covered by this thesis is consumer satisfaction with dental care services in Zagreb, Croatia. The aim of the thesis is to conduct a research and collect the data which could help us better understand customer satisfaction with the services of dental medicine. Customer satisfaction is defined as the level of satisfaction each customer gets from purchasing a product or a service. Customer satisfaction is usually measured through online surveys where customers express their satisfaction, complaints and ideas for future improvement. The paper is based on the data collected in a small scale online research. The research is administrated by an online questionnaire containing seventeen questions. The sample includes 317 participants. The gathered results are conclusive with other similar research which are also explained in the thesis. The main finding is that the level of customer satisfaction with dental health care services in Zagreb, Croatia is high.
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:148:394933
Studijski programNaziv: Poslovna ekonomija (Bachelor Degree in Business)
Vrsta studija: sveučilišni
Stupanj studija: preddiplomski
Akademski / stručni naziv: sveučilišni/a prvostupnik/ prvostupnica(baccalaureus/ baccalaurea) ekonomije (univ.bacc.oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaPristup korisnicima matične ustanove
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2020-09-15 11:42:11