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master's thesis
Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj
Zagreb: University of Zagreb, Faculty of Economics and Business, 2020. urn:nbn:hr:148:441373
Oršanić, Marta
University of Zagreb
Faculty of Economics and Business
Department of Tourism

Institutional repository: REPEFZG

Cite this document

Oršanić, M. (2020). Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:441373

Oršanić, Marta. "Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:441373

Oršanić, Marta. "Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2020. https://urn.nsk.hr/urn:nbn:hr:148:441373

Oršanić, M. (2020). 'Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 24 December 2024, https://urn.nsk.hr/urn:nbn:hr:148:441373

Oršanić M. Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2020 [cited 2024 December 24] Available at: https://urn.nsk.hr/urn:nbn:hr:148:441373

M. Oršanić, "Upravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:148:441373

Metadata
TitleUpravljanje kvalitetom u hotelskim lancima u Republici Hrvatskoj
Title (english)Quality management in hotel chains in Croatia
AuthorMarta Oršanić
MentorTonći Lazibat (mentor)
Committee memberTomislav Baković (predsjednik povjerenstva)
Committee memberTonći Lazibat (član povjerenstva)
Committee memberMate Damić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Tourism)
Zagreb
Defense date and country2020-09-29, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Provedba sustava kvalitete vitalni je dio poslovanja svih poduzeća koja nude svoju robu ili usluge na tržištu. Upravljanje kvalitetom u turizmu, s posebnim fokusom na hotelsku industriju, prikazano je na primjeru pet vodećih hotelskih lanaca s obzirom na ostvarene prihode u 2018. godini: Valamar Riviera d.d., Maistra d.d., Jadranski Luksuzni hoteli, Plava Laguna d.d. te Arena Hospitality Group d.d.. Mjerenje kvalitete u uslužnim djelatnostima i dalje je izazov za znanstvenike i poduzeća koja ih provode. Razjašnjeni su osnovni modeli u upravljanju kvalitetom Dan je prikaz međunarodnih standarda koji su najznačajniji za hotelsko poslovanje te nagrada za kvalitetu poslovanju u hotelima na nacionalnoj, europskoj i svjetskoj razini. Također ispitana je uloga nefinancijskog izvještavanja u navedenim poduzećima i odgovorno poslovanje.
Abstract (english)
The quality management system is a vital part of the business of all companies that offer their goods or services in the market. Quality management in tourism, with a special focus on the hotel industry, is shown on the example of five leading hotel chains in Croatia, based on revenues in 2018: Valamar Riviera d.d., Maistra d.d., Adriatic Luxury Hotels, Plava Laguna d.d. and Arena Hospitality Group d.d. Measuring quality in service industries remains a challenge for scientists and the companies that implement them. This thesis covers basics in quality menagement for hospitality industry. It offers an overview of the international standards that are most important for the hotel business and awards for the quality of hotel business at the national, European and world level. The role of non-financial reporting in these companies and responsible business operations were also examined.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:148:441373
Study programmeTitle: Business Economics
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2020-09-29 11:34:03