prikaz prve stranice dokumenta Service quality aspects in ferry passenger transport in the Republic of Croatia
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master's thesis
Service quality aspects in ferry passenger transport in the Republic of Croatia
Zagreb: University of Zagreb, Faculty of Economics and Business, 2022. urn:nbn:hr:148:624480
Krasić, Mia
University of Zagreb
Faculty of Economics and Business
Department of Trade and International Business

Institutional repository: REPEFZG

Cite this document

Krasić, M. (2022). Service quality aspects in ferry passenger transport in the Republic of Croatia (Master's thesis). Zagreb: University of Zagreb, Faculty of Economics and Business. Retrieved from https://urn.nsk.hr/urn:nbn:hr:148:624480

Krasić, Mia. "Service quality aspects in ferry passenger transport in the Republic of Croatia." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:148:624480

Krasić, Mia. "Service quality aspects in ferry passenger transport in the Republic of Croatia." Master's thesis, University of Zagreb, Faculty of Economics and Business, 2022. https://urn.nsk.hr/urn:nbn:hr:148:624480

Krasić, M. (2022). 'Service quality aspects in ferry passenger transport in the Republic of Croatia', Master's thesis, University of Zagreb, Faculty of Economics and Business, accessed 23 December 2024, https://urn.nsk.hr/urn:nbn:hr:148:624480

Krasić M. Service quality aspects in ferry passenger transport in the Republic of Croatia [Master's thesis]. Zagreb: University of Zagreb, Faculty of Economics and Business; 2022 [cited 2024 December 23] Available at: https://urn.nsk.hr/urn:nbn:hr:148:624480

M. Krasić, "Service quality aspects in ferry passenger transport in the Republic of Croatia", Master's thesis, University of Zagreb, Faculty of Economics and Business, Zagreb, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:148:624480

Metadata
TitleService quality aspects in ferry passenger transport in the Republic of Croatia
AuthorMia Krasić
MentorDora Naletina (mentor)
Committee memberDora Naletina (predsjednik povjerenstva)
Committee memberHana Horak (član povjerenstva)
Committee memberMate Damić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Economics and Business
(Department of Trade and International Business)
Zagreb
Defense date and country2022-09-30, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Trade and Tourism
Abstract
Given that the Republic of Croatia is a country that bases most of its income on tourism, it is extremely important that services for tourists are at the expected level. One of the services is sea transportation of passengers by ferry. The research on service satisfaction is the topic of this thesis. The main goals of this paper are to provide a complete overview of the advantages and disadvantages of ferry passenger transportation in Croatia, focused on the quality of the service and not on the technical specifications of the vehicles and equipment themselves, and to provide recommendations for further future practical improvements and scientific research. in that case. In this paper, based on the available literature, the availability of the ferry service will be investigated. Also, as part of the work, it will be investigated whether passengers are satisfied with ferry maritime transport services and how the service can be improved. Based on the results of primary research, it was concluded that most of respondents were satisfied with the services on the ferry. Equally, it can be concluded that there is space for improving the service to make users even more satisfied.
Abstract (croatian)
Obzirom da je Republika Hrvatska zemlja koja većinu svojih dohodaka bazira na temelju turizma, iznimno je važno da i usluge za turiste budu na očekivanoj razini. Jedna od usluga je pomorski prijevoz putnika trajektom. Upravo je istraživanje o zadovoljstvu usluga tema ovog diplomskog rada. Glavni ciljevi ovog rada su pružiti cjelovit pregled prednosti i nedostataka trajektnog prijevoza putnika u Hrvatskoj, usmjeren na kvalitetu usluge, a ne na tehničke specifikacije samih vozila i opreme, te dati preporuke za daljnja buduća praktična poboljšanja i znanstvena istraživanja. po tom pitanju. U ovom radu se na temelju dostupne literature istražuje dostupnost usluge trajektnim pomorskim prijevozu. Također, u sklopu rada će se istražiti jesu li putnici zadovoljni uslugama trajektnog pomorskog prijevoza i na koji način se može unaprijediti usluga. Na temelju rezultata primarnog istraživanja zaključuje se kako je većina ispitanika zadovoljna uslugama na trajektu. Jednako tako, može se zaključiti da ipak ima prostora za unaprijeđenje usluga kako bi korisnici bili još zadovoljniji.
Keywords
Keywords (croatian)
Languageenglish
URN:NBNurn:nbn:hr:148:624480
Study programmeTitle: Business economics; specializations in: Marketing in english, Managerial informatics, Management, Marketing, Trade and international business, Leadership
Course: Trade and international business
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to authenticated users
Terms of useLicence In copyright icon
Created on2022-10-17 19:03:57