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master's thesis
Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika
Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences, 2011. urn:nbn:hr:142:796671
Jurić, Ana
Josip Juraj Strossmayer University of Osijek
Faculty of Humanities and Social Sciences
Depatrment of Psychology

Institutional repository: FFOS-repository

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Jurić, A. (2011). Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika (Master's thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:142:796671

Jurić, Ana. "Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences, 2011. https://urn.nsk.hr/urn:nbn:hr:142:796671

Jurić, Ana. "Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika." Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences, 2011. https://urn.nsk.hr/urn:nbn:hr:142:796671

Jurić, A. (2011). 'Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika', Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences, accessed 25 April 2024, https://urn.nsk.hr/urn:nbn:hr:142:796671

Jurić A. Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika [Master's thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences; 2011 [cited 2024 April 25] Available at: https://urn.nsk.hr/urn:nbn:hr:142:796671

A. Jurić, "Evaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika", Master's thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Humanities and Social Sciences, Osijek, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:142:796671

Metadata
TitleEvaluacija rada Ureda za podršku žrtvama i svjedocima u sudskim postupcima Županijskog suda u Osijeku: perspektiva korisnika
Title (english)Evaluation of Work of Witness and Victim Support Services in Court Procedures of the County Court in Osijek: A User's Perspective
AuthorAna Jurić
MentorMarina Ajduković (mentor)
Committee memberVladimir Kolesarić (predsjednik povjerenstva)
Committee memberMarina Ajduković (član povjerenstva)
Committee memberSilvija Ručević (član povjerenstva)
GranterJosip Juraj Strossmayer University of Osijek
Faculty of Humanities and Social Sciences
(Depatrment of Psychology)
Osijek
Defense date and country2011-03-10, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Psychology
Abstract
Cilj istraživanja bio je procijeniti rad Ureda za podršku žrtvama i svjedocima kaznenih djela Županijskog suda u Osijeku od strane samih korisnika Ureda. Istraživanje je provedeno na namjernom uzorku od N=12 sudionika korisnika Ureda za podršku žrtvama i svjedocima u sudskim postupcima. Za prikupljanje podataka korišten je polustrukturirani intervju, a pri analizi prikupljenih podataka korišten je pristup poznat pod nazivom 'analiza okvira'. Analiza mišljenja i iskustva svjedoka i žrtava o podršci koju su dobili od volontera i službenika Ureda pokazala je da se njihova pomoć prepoznaje prije svega davanjem informacija vezanih uz svjedočenje, ali i kroz emocionalnu i psihološku podršku. Istaknuto je da je dobivena podrška doprinijela doživljaju informiranosti i osjećaju sigurnosti kod korisnika, ali i davanju kvalitetnijeg iskaza i unapređenju sudskog postupka. Osobine volontera prepoznate su kao važan aspekt pružene podrške, što ukazuje na to da volonteri imaju ključnu ulogu u cjelokupnom procesu podrške. Dio sudionika nije posjedovao nikakve informacije o radu Ureda prije dolaska na svjedočenje, što upućuje na potrebu za dodatnim oglašavanjem i promoviranjem rada Ureda. U okviru analize prijedloga za poboljšanje rada Ureda navedeni su prijedlozi koji se odnose na rad unutar samog Ureda i na proširivanje rada i oglašavanje.
Abstract (english)
The main objective of the research was the evaluation of the work of the Victim and Witness Support Office in County Court Osijek that had been conducted among beneficiaries of the support services provided by the Office. The research was conducted among a sample of N=12 participants, beneficiaries of the Office for the Support of Witnesses and Victims in Criminal Proceedings. A semi-structured interview was used to collect data, and the collected data was analyzed by means of a 'framework analysis'. The analysis of thoughts and experiences of witnesses and victims regarding the support that they received from volunteers and the employees had shown that their assistance has been recognized primarily in providing information related to their testimony, but also in provision of emotional and psychological support. It was emphasized that the provided support had enabled the beneficiaries to feel more informed and safe, but also to improve the quality of witness testimony and enhance the whole judicial process. The characteristics of volunteers have been recognized as an important aspect which indicates that volunteers play a crucial role in the whole support providing process. Some participants had not been informed of the work of the Office before they came to testify in court,which indicates that there is a need to keep advertising and promoting the work of the Office. Within the analysis of the propositions on the improvement of the work of the Office, propositions made refer to the work in the Office as well as to the expansion and further promoting of the Office.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:142:796671
Study programmeTitle: Psychology (single major); specializations in: Teacher Training
Course: Teacher Training
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra psihologije (magistar/magistra psihologije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2018-05-13 12:56:03