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master's thesis
Upravljanje IT uslugama u bankarstvu
Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2014. urn:nbn:hr:211:045731
Stagličić, Vlatka
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Stagličić, V. (2014). Upravljanje IT uslugama u bankarstvu (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:045731

Stagličić, Vlatka. "Upravljanje IT uslugama u bankarstvu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:045731

Stagličić, Vlatka. "Upravljanje IT uslugama u bankarstvu." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:045731

Stagličić, V. (2014). 'Upravljanje IT uslugama u bankarstvu', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 14 November 2024, https://urn.nsk.hr/urn:nbn:hr:211:045731

Stagličić V. Upravljanje IT uslugama u bankarstvu [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2024 November 14] Available at: https://urn.nsk.hr/urn:nbn:hr:211:045731

V. Stagličić, "Upravljanje IT uslugama u bankarstvu", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:045731

Metadata
TitleUpravljanje IT uslugama u bankarstvu
Title (english)IT Service Management in the banking
AuthorVlatka Stagličić
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberZdravko Krakar
MBZ: 139642
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-07-11, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu je opisano korištenje ITIL-a u upravljanju IT uslugama. Opisane su vrste IT usluga u bankarstvu te analiziran utjecaj pojedinih na imovinu banke. U praktičnom djelu rada dani su primjeri SLA ugovora i pojedinih procedura upravljanja IT uslugama u bankarstvu.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:045731
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-26 12:03:46