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master's thesis
Upravljanje resursima za IT usluge
Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2014. urn:nbn:hr:211:895089
Šprem, Maja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Šprem, M. (2014). Upravljanje resursima za IT usluge (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:895089

Šprem, Maja. "Upravljanje resursima za IT usluge." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:895089

Šprem, Maja. "Upravljanje resursima za IT usluge." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2014. https://urn.nsk.hr/urn:nbn:hr:211:895089

Šprem, M. (2014). 'Upravljanje resursima za IT usluge', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 27 November 2024, https://urn.nsk.hr/urn:nbn:hr:211:895089

Šprem M. Upravljanje resursima za IT usluge [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2014 [cited 2024 November 27] Available at: https://urn.nsk.hr/urn:nbn:hr:211:895089

M. Šprem, "Upravljanje resursima za IT usluge", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2014. Available at: https://urn.nsk.hr/urn:nbn:hr:211:895089

Metadata
TitleUpravljanje resursima za IT usluge
Title (english)IT Service Resource Management
AuthorMaja Šprem
MentorVjeran Strahonja (mentor)
MBZ: 95553
Committee memberMelita Kozina
MBZ: 210815
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2014-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Cilj diplomskog rada je pojasniti pojmove IT usluga, upravljanje IT uslugama, pojasniti ITIL koncept, te na kraju objasniti kako se upravlja resursima za IT usluge.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:895089
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2017-01-27 07:44:48