Jovanović, M. (2012). Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:170060
Jovanović, Magdalena. "Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:170060
Jovanović, Magdalena. "Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2012. https://urn.nsk.hr/urn:nbn:hr:211:170060
Jovanović, M. (2012). 'Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 04 September 2024, https://urn.nsk.hr/urn:nbn:hr:211:170060
Jovanović M. Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2012 [cited 2024 September 04] Available at: https://urn.nsk.hr/urn:nbn:hr:211:170060
M. Jovanović, "Dizajn IT usluga i upravljanje razinama IT usluga prema ITIL-u", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2012. Available at: https://urn.nsk.hr/urn:nbn:hr:211:170060