prikaz prve stranice dokumenta Upravljanje IT uslugama primjenom norme ISO/IEC 20000
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master's thesis
Upravljanje IT uslugama primjenom norme ISO/IEC 20000
Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2016. urn:nbn:hr:211:969052
Debeljak, Sanja
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Debeljak, S. (2016). Upravljanje IT uslugama primjenom norme ISO/IEC 20000 (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak, Sanja. "Upravljanje IT uslugama primjenom norme ISO/IEC 20000." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2016. https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak, Sanja. "Upravljanje IT uslugama primjenom norme ISO/IEC 20000." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2016. https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak, S. (2016). 'Upravljanje IT uslugama primjenom norme ISO/IEC 20000', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 17 February 2025, https://urn.nsk.hr/urn:nbn:hr:211:969052

Debeljak S. Upravljanje IT uslugama primjenom norme ISO/IEC 20000 [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2016 [cited 2025 February 17] Available at: https://urn.nsk.hr/urn:nbn:hr:211:969052

S. Debeljak, "Upravljanje IT uslugama primjenom norme ISO/IEC 20000", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:211:969052

Metadata
TitleUpravljanje IT uslugama primjenom norme ISO/IEC 20000
Title (english)IT Service Management by using ISO/IEC 20000
AuthorSanja Debeljak
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberRuben Picek
MBZ: 241564
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2016-09-15, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Svrha ovog diplomskog rada je objasniti upravljanje IT uslugama primjenom norme ISO/IEC 20000. U radu će se opisati svrha, zahtjevi međunarodne norme za upravljanje IT uslugama, ISO/IEC 20000 te konkretno prikazati na primjeru uslužne IT organizacije.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:969052
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Public noteZbog automatske konverzije u pdf moguće su manje nepodudarnosti između originalnog dokumenta i verzije pohranjene u repozitorij.
Created on2017-01-27 08:05:42