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master's thesis
Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2017. urn:nbn:hr:211:689078
Ferenčak, Iva
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Ferenčak, I. (2017). Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak, Iva. "Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak, Iva. "Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2017. https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak, I. (2017). 'Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 17 February 2025, https://urn.nsk.hr/urn:nbn:hr:211:689078

Ferenčak I. Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2017 [cited 2025 February 17] Available at: https://urn.nsk.hr/urn:nbn:hr:211:689078

I. Ferenčak, "Glavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:211:689078

Metadata
TitleGlavni koncepti organiziranja najbolje prakse za upravljanje IT uslugama
Title (english)General concepts of organizing for IT service management practices
AuthorIva Ferenčak
MentorMelita Kozina (mentor)
MBZ: 210815
Committee memberRenata Mekovec
MBZ: 264446
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2017-09-25, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
U radu su opisani glavni koncepti organiziranja ITSM-a s obzirom na pojedine faze životnog ciklusa IT usluga i njima srodne prakse. Koncepti uključuju organizacijske strukture, uloge i odgovornosti, kompetencije koje su važne za svaku fazu životnog ciklusa IT usluga. Primjer organiziranja ITSM-a opisan je konkretno na poslovnom sustavu iz prakse.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:689078
Study programmeTitle: Economics of Entrepreneurship
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra ekonomike poduzetništva (magistar/magistra ekonomike poduzetništva)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-ND 3.0) icon
Created on2019-03-04 10:33:16