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undergraduate thesis
Omni-channel kontakt centar
Varaždin: University of Zagreb, Faculty of Organization and Informatics, 2018. urn:nbn:hr:211:810626
Ćenan, Nikola
University of Zagreb
Faculty of Organization and Informatics
Department of Information Systems Development

Institutional repository: Faculty of Organization and Informatics - Digital Repository

Cite this document

Ćenan, N. (2018). Omni-channel kontakt centar (Undergraduate thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:810626

Ćenan, Nikola. "Omni-channel kontakt centar." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2018. https://urn.nsk.hr/urn:nbn:hr:211:810626

Ćenan, Nikola. "Omni-channel kontakt centar." Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, 2018. https://urn.nsk.hr/urn:nbn:hr:211:810626

Ćenan, N. (2018). 'Omni-channel kontakt centar', Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 25 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:810626

Ćenan N. Omni-channel kontakt centar [Undergraduate thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2018 [cited 2024 December 25] Available at: https://urn.nsk.hr/urn:nbn:hr:211:810626

N. Ćenan, "Omni-channel kontakt centar", Undergraduate thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2018. Available at: https://urn.nsk.hr/urn:nbn:hr:211:810626

Metadata
TitleOmni-channel kontakt centar
Title (english)Omni-channel contact center
AuthorNikola Ćenan
MentorRuben Picek (mentor)
MBZ: 241564
Committee memberSandro Gerić
MBZ: 262613
GranterUniversity of Zagreb
Faculty of Organization and Informatics
(Department of Information Systems Development)
Varaždin
Defense date and country2018-09-26, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Information and Communication Sciences
Organization and Informatics
Abstract
Završni rad obrađuje temu omnichannel kontakt centar, koji je nova vrsta kontakt centra koja integrira više kanala uz pomoć kojih poduzeće može dobiti jedinstveni pogled na korisnika, čime se poboljšava poslovanje poduzeća. Također rad govori o implementaciji ovakvih sustava njihovim zahtjevima, problemima i rezultatima. U radu se obrađuje više omnichannel kontakt centar alata i govori se o utjecaju ovog kontakt centra na poslovanje,.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:211:810626
Study programmeTitle: Information Technology in Business Application
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) poslovne informatike)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence Attribution 3.0 Unported (CC BY 3.0) icon
Created on2019-03-04 12:19:41